Leading Health Care Technology Firm Selects Avaya IP Telephony Platform to Transform its Global Operations

New converged voice and data network to serve Cerner distributed enterprise - simplifying administration, speeding decision-making and serving clients more quickly

(PRWEB) May 26, 2004 -- Design, project management, installation and ongoing maintenance support are provided to Cerner by http://www.alliedphone.com [Avaya Global Services], a team of more than 7,000 consultants and professionals skilled in assessing, planning, designing, managing and maintaining http://www.alliedphone.com [converged, multivendor voice and data networks] around the globe.
Cerner's new http://www.alliedphone.com [converged network] is driven by the http://www.alliedphone.com [Avaya MultiVantage Communications Applications] portfolio - including the company's flagship http://www.alliedphone.com [IP telephony] software offering http://www.alliedphone.com [Avaya Communication Manager] - running on
Avaya Media Servers. Communication Manager provides Cerner employees with more than 800 distinct telephony features - from meet-me conferencing to malicious call tracing and emergency call override capabilities.

To access the network, Cerner employees use http://www.alliedphone.com [Avaya IP Telephones]with large graphical displays that allow them to
browse the Web, search corporate directories or access information from other business applications. Cerner piloted, and will soon broadly deploy, Avaya Softphones to traveling associates for accessing the network and making or receiving calls from a PC or laptop computer-regardless of their location.

As a first step, Cerner adopted an http://www.alliedphone.com [Avaya IP telephony solution] to support 1,500 employees at its new research and
development center in North Kansas City. Siley says this new Avaya platform provides the foundation Cerner needs to evolve its network over time. As part of this evolution, Cerner has added an Avaya communications server to support its offices in the United Kingdom.
Already, Cerner is realizing cost savings by eliminating unnecessary leased phone lines and is benefiting from having one network to administer instead of two. In addition, IP telephony has significantly streamlined moves, adds and changes. Employees moving to a new office simply take their telephone along and plug it in. Their phone
numbers and preferences automatically follow.

Headquartered in North Kansas City, Mo., Cerner provides real-time technology solutions enabling healthcare providers to eliminate paper medical charts, streamline patient care and reduce medical error.
"We're passionate about the impact technology has on our clients' businesses, and we take that same approach in building a communications network to support our own operations," said Eric Siley, Cerner director of information technology. "We want to link Cerner's locations around the globe and achieve economies of scale, while accelerating decision-making and serving our clients. Avaya makes this possible."