Fixing Help Desks that Dont Help

The National Capital Area Local Interest Group of the IT Services Management Forum (itSMF) is holding a case study discussion and presentation on help desk outsourcing and implementation of Information Technology Infrastructure Library (ITIL) best practices to reduce costs and improve service. RSVP requested.

(PRWEB) May 29, 2004 --Fixing Help Desks that Dont Help"

The National Capital Area Local Interest Group of the IT Services Management Forum (itSMF) is holding a case study discussion and presentation on help desk outsourcing and implementation of Information Technology Infrastructure Library (ITIL) best practices to reduce costs and improve service. Free to itSMF members; $5 otherwise. Please RSVP.

Thursday, June 10; 5:30 PM to 7:30 PM

This Month's Location: George Washington University. Room 310, Cafritz Foundation Conference Center. 800 21st Street, NW, Washington, DC 20052 (enter between H and I Streets). Foggy Bottom-GWU Metro Stop; University parking on either H Street or I Street

Cost: FREE to itSMF members; otherwise $5 at the door

Food and Venue Sponsor: Axios Systems

What happens when a large company decides to expand from a small help desk organization to a comprehensive ITIL-based Service Desk organization in nine months? Is outsourcing to India or even to one of the big U.S. outsourcing vendors the best approach? Tim Halton, a seasoned IT professional who has managed private sector IT shops that have made this transition and is now at a federal government agency, will provide you with answers.

About this Month's Speaker
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Tim Halton has more than 25 years experience working in the IT sector. He is currently with the National Institute of Standards and Technology (NIST), advocating IT Service Management within NIST. As an IT executive in the private and public sector, Mr. Halton has been in the forefront of applying best practices to the delivery of services to end users.

About the National Capital Area itSMF Local Interest Group
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The itSMF is a vendor-neutral, international, non-profit organization of volunteers and is participated in by organizations around the world. The focus of the itSMF is on furthering the state of the art of IT Service Management through best practices propagation, case study sharing and the study of the IT Infrastructure Library (ITIL) and other frameworks.

ITIL is the worlds only comprehensive compilation of best practices for network, data center, and IT service management and has been enthusiastically adopted by thousands of governments, corporate IT shops, non-profits, consulting firms, and product vendors.

More information on itSMF USA can be found at http://www.itsmf.net. Local interest group events can be found at http://www.itsmf.net/state.
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