NSI Scores 100% Customer Satisfaction
Customer satisfaction survey of IBM Business Partners
Naugatuck, CT (PRWEB) June 5, 2004 --NSI, the northeasts leading technology service company, is proud to announce its perfect ratings in recent customer satisfaction surveys conducted for IBM.
The January and February 2004 measurement surveys, performed independently by ICR of Media, Pennsylvania, assess IBM Business Partners for service quality from end-users. Assessment categories range from response time and technical ability to completeness of the job and fix time.
Customer satisfaction scores for NSI during these two months were 100% in all categories.
These results confirm that our hard work and expertise are recognized and appreciated by those we serve, our customers," said NSI VP of Service Ed Garcia. It is always gratifying to receive high marks from customers, and even more so when you consider that this is a very tough rating system."
The ICR survey results are also compared to those of other IBM Business Partners. For the first two months of 2004, NSIs customer satisfaction ratings consistently scored above the overall national average of 90-97% for other service providers. Customer service is the life blood of our business," said Tom McDonald, NSI Chief Operating Officer. We are always striving to improve and will continue to do so."
About NSI:
Headquartered in Naugatuck, Connecticut with regional offices throughout the Northeast, NSI is an experienced value added re-seller offering companies and government entities responsive, customized solutions and exceptional service. Founded as an IBM Mid-Range service provider, NSI has expanded its offerings to include Hardware Platforms, Imaging, Security Solutions, Storage Solutions, Software Sales & Implementation, Network Design & Development, Server Consolidation & Upgrades, WAN/LAN & Wireless Networking, Virtual Private Networks (VPN), Voice Recognition and Technology Consulting.
www.nsiserv.com
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Contact:
Ed Garcia, VP Service
Phone: 800-634-8633, Ext: 202
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