Vertex's World Class Sales Team Wins Global Sales Excellence Award

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Leading international business process outsourcer Vertex, with operations in The United Kingdom, Canada, North America and India, has gained international recognition with a global Sales Excellence Award from The iCSP, the Texas based Institute of Certified Sales Professionals.

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Vertex becomes the first global company to achieve The iCSP Corporate Sales Excellence Award™ which recognizes companies who take a formal comprehensive approach to sales effectiveness and have reached "World Class" standards of best practice across their sales professionals, sales management and sales operations.

This international, annually audited sales quality award is presented to organizations who reach a standard of distinction, demonstrate their commitment to continuous process improvement, quality, integrity and professionalism in sales across the entire sales operation. The result is revenue increase and a world-class sales engagement experience for employees, prospects and customers alike.

Vertex achieved the award as a result of executive sales management driving a rigorous 14 month in-house World-Class Sales Excellence Program to embed cross industry best practices in sales processes, sales management and sales staff development.

The company's rapid growth and recent outsourcing wins in a very competitive market is an early demonstration of Vertex’s world-class sales engagement capability enabling them to widen the gap on their competitors.

Executive Vice President of The iCSP, Dylan Gray, said "The leadership that the Vertex executive sales management team have shown in successfully pursuing The iCSP Sales Excellence Award™ across the entire sales organization is a testament to their commitment to their customers.

By committing to these significant upgrades to sales operations, sales management, sales staff development and sales process, Vertex have ensured that the quality of sales engagement is as high as the quality of service the company is renowned for."

Commenting on news of the award, Vertex's Senior Vice President Account Management North America, Helen Staniszewski, said, "We are delighted to be recognized as an industry leader in sales excellence. World class excellence does not come easily in any field, but is especially challenging in a global sales environment. The clarity and quality of our sales process will be instrumental in delivering success for our North American partners, prospects and customers."

About Vertex

Vertex is an international business process outsourcer with particular expertise in customer management. It manages over 34 million client customer accounts and employs over 9,000 people. The company develops and implements a range of outsourcing solutions for many leading organizations in the commercial, financial services, utility and public sectors. These include transformational outsourcing, combining Vertex's skills in consulting, technology and outsourced service provision to stimulate and facilitate business change and flexibility. The Vertex head office is in Manchester, United Kingdom. It has more than 30 locations across the world covering England, Wales and Scotland with international operations in United States, Canada and India. Vertex is part of United Utilities plc, a FTSE 100 company. For more information, see http://www.vertex.co.uk

About The iCSP Institute of Certified Sales Professionals

The iCSP Institute of Certified Sales Professionals, headquartered in Houston Texas, is a full service specialist sales consultancy that takes a process driven diagnostic approach to identify the areas which are blocking the most sales revenue in a sales operation. The iCSP assembles and delivers a specific tailored Sales Excellence Program to address the issues and increase sales results by embedding world-class best practices, education and tools.

About The iCSP Sales Excellence Award™

This international, annually audited sales quality award is presented to organizations who reach a standard of distinction, demonstrate their commitment to continuous process improvement, quality, integrity and professionalism in sales across the entire sales operation. The result is revenue increase and a world-class sales engagement experience for employees, prospects and customers alike.

For information visit us on the web at http://www.theicsp.com or call +1 713 781 2200.

For more information please contact:

Vertex In the United Kingdom

Deborah Sadler

Sadler PR

(T)+44 (0)161 941 1576

(M)+44 (0)7775 618 575

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Vertex In the United States and Canada

Helen Staniszewski

Senior Vice President Account Management (NA)

(M) +1 416 662-9676

The iCSP Institute of Certified Sales Professionals in the United States

Dylan Gray

Executive Vice President

(M) +1 281 935 9899

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Helen Staniszewski
Vertex
+1 416 662 9676
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