Productivity and Quality Enhancements Justify Patient Advocate Foundation’s Technology Investment

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Unicentric Customizes its Service Management System to Streamline Patient Advocate FoundationÂ?s Patient Assistance Program

Unicentric, a service management solution provider that helps human service organizations unify their processes and adapt to emerging requirements, and Patient Advocate Foundation, a national non-profit organization that safe guards patient interests, announced today the results of the first full month using the Service Management System in conjunction with Patient Advocate Foundation’s patient assistance program.

Patient Advocate Foundation has made productivity gains by using the software to manage intake, eligibility and financial assistance for insured individuals who financially and medically qualify. The system includes a series of process controls that help maintain the quality of the program.

“The Service Management System has enabled PAF to provide efficient and quality service to our patients,” said John Ennis, Co-Founder, and President of the Patient Assistance Program. “The system’s extensive reporting capabilities will enable us to generate the necessary reports to assure that the highest level of quality assurance is maintained.    

“Unicentric’s strength is our ability to provide custom solutions at an affordable price,” said Evan Indianer, President and CTO of Unicentric. Unicentric has lowered the cost associated with customization to the point where ongoing customization is included as part of the service. “We take for granted that government regulations and contributor requirements will be changing all the time,” said Mr. Indianer

At the heart of the Service Management System is support for the classic case management lifecycle. Unicentric’s innovative FormMaker™ tool set that allows them to provide custom forms, reports, process controls and productivity tools at a fraction of the cost of a traditional systems integrator or custom software provider.

“In the patient services sector, process and quality go hand in hand,” said Mr. Ennis. “Unicentric customized a process to meet our program’s needs. They incorporated our forms, our reports and our intricate accounting structure, which is unique to our system of allocating financial assistance to our patients. Unicentric’s ability to provide total customization to meet our Program needs has played a vital role in our successful launch of our new program. This software will be an important factor in the continued success of our program.”

Unicentric is a software company that helps human service, healthcare and educational organizations lower the cost of delivering quality service. Unicentric's core offering, the Service Management System, combines productivity tools with adaptable modules to support existing and emerging organizational processes. Unicentric’s solutions require no capital expenditure and are priced with an appreciation of the fiscal challenges of nonprofit organizations.

Patient Advocate Foundation is a national non-profit organization that serves as an active liaison between the patient and their insurer, employer and/or creditors to resolve insurance, job retention and/or debt crisis matters relative to their diagnosis through case managers, doctors and attorneys. Patient Advocate Foundation seeks to safeguard patients through effective mediation assuring access to care, maintenance of employment and preservation of their financial stability.

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Greg Gendron
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