Eliminate an Information Roadblock: Corporate Libraries Can Help Companies Move Forward

When devising a new customer satisfaction survey, your sales manager needs to know the most up-to-date customer service techniques. When he cant find this information on the Internet or in his own files, where can he go? Whether an employee needs an old newspaper clipping, sales statistics, new customer service strategies, or background information about a prospective client, having access to an in-house corporate library can mean the difference between employees stumbling around blindly versus having the information they need to move forward.

(PRWEB) June 23, 2004 -- When devising a new customer satisfaction survey, your sales manager needs to know the most up-to-date customer service techniques. When he cant find this information on the Internet or in his own files, where can he go? Whether an employee needs an old newspaper clipping, sales statistics, new customer service strategies, or background information about a prospective client, having access to an in-house corporate library can mean the difference between employees stumbling around blindly versus having the information they need to move forward.

Most employers bring in trainers, speakers, or consultants every once in a while, but when employees need information, they need it now, not when the next training session rolls around. If employees dont have immediate access to the information they need, your company can run into strategic gridlock. Author and business consultant Pam Harper defines strategic gridlock as the mysterious paralysis that occurs when persistent organizational problems snarl business performance." In her book, Preventing Strategic Gridlock: Leading Over, Under & Around Organizational Jams to Achieve High Performance Results, (Cameo Publications, $19.95, ISBN 0-9715739-4-8), Harper shows readers how to be on the lookout for impending roadblocks and how to maneuver around them as organizations advance their business strategies.

Many small issues can lead to gridlock, such as when employees dont have access to the information they need. In todays business world, knowledge is power. Therefore, your employees need answers to their business problems now. When you give your employees an in-house corporate library, you empower them to educate themselves and quickly find the answers they need, thus avoiding gridlock.

Pamela S. Harper helps business leaders transform their strategies into high performance results by identifying seven roadblocks that stall success and the keys to unlock them. Founder and president of Business Advancement, Inc., Pam bases her in-depth knowledge of the impact of organizational issues on business growth on her 20 years of internal and external consulting to leaders of entrepreneurial, middle market, and Fortune 500 companies.

For more information, or a review copy of Preventing Strategic Gridlock: Leading Over, Under & Around Organizational Jams to Achieve High Performance Results, please call 1-866-372-2636 or send an e-mail to marketing@cameopublications.com.