US-Based Call Center Positions Itself to Compete with Overseas Outsourcing

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US Based Entrepreneur Gayle Santana, President and CEO of Professional Virtual Services Network (PVS Network), is looking to help American Companies save money, their customers, and brands by reversing the flight of support and operations jobs outside the country, commonly called outsourcing.

Outsourcing is a hotly debated issue in the news these days mainly because of the belief that outsourcing is the root cause of American job loss and downsizing, as well as undermining the competitive edge of many US small businesses. This issue is being directly addressed by Gayle Santana, President and Founder of PVS Network. Ms. Santana aims to keep some of the outsourced jobs and business stateside with the introduction of her new service, The Virtual Call Center. "The PVS goal is not to eliminate jobs, but to provide services that align with the current staff of American companies, allowing them to focus on other more strategic bottomline areas."

"PVS also creates a staff for emerging businesses when they can't afford to hire one on a full time basis. PVS Network never outsources outside the US." according to Santana. PVS Network, already known for its innovative concept of providing businesses with administrative support services and project management virtually (remotely), is adding this service to a line of affordable products that can provide a business owner with the necessary tools to turn a small business into a bigger one more rapidly. Santana states, "Traditionally when you think of using a call center, you think of inside sales or customer service. While we do provide lead qualification (qualifying your leads according to your specs and getting you a meeting so you can close the deal), the possibilities for using this service are endless."

When asked how her service allows developing businesses to grow more rapidly Ms. Santana states "many businesses have customers that they don't reach out to regularly. PVS can call, update contact information and remind everyone that they are there. This usually results in on the spot business. Most businesses today have a website, but following up on inquiries and requests is important, but most often neglected. This is another way the virtual call center can help. Sometimes just letting your customers and potential customers know they are valued by receiving a response or a call from you can make all the difference. And letting them know about new services and products as well as reminding them about old ones can't hurt."

While the hourly rate PVS charges is fixed, the number of hours you want to dedicate to your campaign is up to you. "Even a small campaign can yield tremendous results," says Santana. Her pricing structure makes her services affordable for growing businesses.

PVS Network is already known as an innovative company that provides virtual support for small businesses (see , May 21st 2004 edition).

For further information on the services of PVS, please contact Gayle Santana, , or call (718) 977-0092 and please do visit the website, .

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Kamau Austin
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