Envision Expands Into Asia Pacific

Envision will open its newest office in Australia. Expansion into the Asia Pacific region will extend Envisions global distribution of the Envision Performance Suite, a flexible set of management applications that improves contact center performance and agent effectiveness. The new office will be lead by Michael Langford, a fifteen year veteran of the telecommunications industry.

Seattle, WA (PRWEB) June 30, 2004 -- Envision Telephony, Inc., a leading provider of contact center software solutions, today announced the companys continued international expansion with the opening of its Asia Pacific office. The new headquarters based in Australia will extend Envisions global distribution of its award-winning software solutions to organizations looking to improve customer service levels. Michael Langford has been named Asia Pacific sales manager and will lead efforts throughout the region.

Asia Pacific represents a huge market with approximately 8,600 call centers and 420,000 agent positions with these estimated to double by 2008 (Datamonitor, 2004). Envision will introduce the Envision Performance Suite to this new market. The Envision Performance Suite is a flexible set of management applications that improves contact center performance and agent effectiveness. A fully-integrated solution, the suite of products includes Envision Workforce Management, Envision Quality Monitoring and Envision eLearning.

"Asia Pacific presents a great market opportunity for Envision. Opening an office in Melbourne gives us a direct presence and an excellent opportunity for growth in the region," said Rodney Kuhn, Envision CEO. "Envision will now offer Asia Pacific businesses the Envision Performance Suite, giving them the opportunity to optimize agent performance for efficiency and effectiveness. With the quality of the people we have appointed, we will drive our business in the region to new levels."

Michael Langford, a fifteen year telecommunications industry veteran, will lead the companys growth in the Asia Pacific region. Langford will manage the Asia Pacific sales team and support key customer relationships throughout international markets. Most recently, Langford served as general manager for M5 Technologies. Prior to that, Langford worked for Active Voice Corporation. Over a period of nine years, he grew Active Voices Australian startup operation into the leading subsidiary and market leader for the company in the region.

About Envision
Envision is a leading provider of performance optimization solutions for contact centers empowering businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The companys scalable, integrated performance suite, Envision Performance Suite includes workforce management, quality monitoring and eLearning products which are used by some of the world's most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998, and the first truly integrated suite of agent performance optimization tools in 2003. Envision has offices in Seattle, Australia, Atlanta and Amsterdam. For more information, call 206.621.9384, ext. 500, or visit www.envisioninc.com.

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