Announces Expansion of Entertainment Ticket Website and Customer Support Center

Share Article introduces unprecedented Customer Support capabilities for the secondary event ticket market, including a ground-up redesign of their entertainment ticketing website and an extended 7-days-a-week live phone support staff.

Coast To Coast Tickets has introduced their redesigned website at to coincide with major customer service enhancements for the event ticket ordering process. Website navigation and design updates have been combined with expanded unique content to improve online accessibility to pertinent event information. Added site features include concert and sports schedules, artist and team bios, and comprehensive event guides for 688 cities and over 2000 venues. Users specifically looking to attend an event have instant access to the nationwide inventory of over 1 million tickets.

"Our goal is to continue to reinvent the online secondary ticket market," says Craig Chamberlin, lead Web/Systems Developer. "Ticket brokers traditionally have had the singular goal of moving tickets, relegating customer service to something of an afterthought. Our online presence reflects our overall divergence from that standard. Everything we do is geared towards making the search for event information more efficient while taking the hassle out of the ticket buying process."

To compliment the website's vast resources, Coast To Coast Tickets now offers the industry’s most extensive live, toll-free phone customer assistance, with representatives available 8am-8pm (CST), seven days a week. Nisha Shah, Director of Operations, explains, "As we've grown, we've seen how often people need help outside of 'regular business hours'. While we are quite proud of how much information our website offers, many customers have emphasized how sometimes nothing beats just picking up the phone to get a question quickly answered. We know that promptly and politely answering a stranger's question today can help start a relationship with a potential customer down the line. So, we're happy to have our live customer support department start early and stay open late, everyday."

This ongoing dedication to service resulted in a 91% year-over-year revenue increase from 2002 to 2003, with 2004's first half figures reflecting an additional 31% increase over 2003’s same-period sales. "Managing growth is our biggest challenge but we're really excited that so many new people keep hearing about us," Shah continues. "In just the last 12 months we've worked hard to nearly triple our customer service staff to keep pace with the needs of our customers." is an independent, privately owned entertainment ticket brokerage operated by Coast To Coast Tickets, a property of Freedom Holdings, Inc. Coast To Coast Tickets is not affiliated with any box office, venue, sponsor, professional sports team, or performer.

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Craig Chamberlin
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