AuthorHouse Customer Service Sets Industry Standard

Cutting-edge model provides proactive guidance at every step

BLOOMINGTON, IN (PRWEB) August 8, 2004 -- AuthorHouse, the worlds leading provider of self-publishing services, leads a booming industry by giving thousands of authors the revolutionary opportunity to publish their stories on their own terms and make their voices heard. The companys success lies not only in its unprecedented ability to amplify an authors creative voice, but also in its ability to listen and guide independent writers through the process.

From the moment authors decide to take the brave leap into the self-publishing world, the AuthorHouse customer service team welcomes authors with limitless support. Its three-tiered model, which has seen significant changes this year, takes a proactive approach to customer service, says John Adler, director of customer service. Authors are first contacted by knowledgeable submission consultants, who guide them through specifications in layout and design before the manuscript goes into production.

Then, the author is paired with an experienced account manager who acts as a project manager of each book. Account managers provide one-on-one interaction with authors throughout the publishing process, which can last several months. With many account managers who have already overseen the development of at least 1,000 books during their career, the company provides authors with knowledgeable, professional assistance. Their partnerships with writers are just one reason AuthorHouses level of dependability is the best available.

Our revolutionary approach to customer service again is a direct reflection on the commitment AuthorHouse has to its authors and fulfilling their dreams of seeing their voice in print," said AuthorHouse President Robert McCormack. AuthorHouse is leading the industry in providing the best possible service for all of its customers."

Author Devetta Arnold of Selden, N.Y., praises her account manager for excellent service: Ms. Davis has shown dependability, compassion and dedication, but I believe what probably truly separates her from her equally skilled peers is her unwavering positive and supportive attitude toward her clients."

Joseph L. Giacalone, author of Writing Crime New York Style, notes that his account manger was there at every turn of the page: At first, the process seemed overwhelming, but Clark always maintained a professional attitude toward his work and his customer. He was able to answer questions thoroughly and without hesitation and truly made this a worthwhile experience."

To help account mangers devote as much individual attention as possible, the third branch of the customer service model, author assistants, are readily available by telephone for authors to ask quick questions about topics ranging from contact numbers to royalty payments.

AuthorHouses unmatched customer service is reliable, accessible and above all, personal. Its benefits extend to the companys Web site, www.authorhouse.com. Regular improvements to online tools make it easy for authors to access information such as book production status and full-length gallies, proving again that AuthorHouses trend-setting record of exceptional service continues.

About AuthorHouse
With over 20,000 books in print, AuthorHouse is the largest self-publishing house in the world, providing premier publishing and marketing services to authors. The company was founded in Bloomington , Indiana in 1997 to fulfill the dreams of authors who wanted to have their books published while retaining all rights and control of content. AuthorHouse provides high-touch customer service, an easy-to-use process and a broad range of services to help authors write, publish, distribute and promote their works. AuthorHouse titles are available for order at more that 25,000 retail stores worldwide, through major Internet booksellers and at the AuthorHouse online store, www.authorhouse.com.