Fulfillment Plus Establishes Contact Center in China

Fulfillment Plus, Inc.(FFP), Waltham, MA has extended its commitment to global growth by investing in Inter@ctive Technology Services (ITS), the Shanghai, PRC tele-services firm that has been an FFP strategic partner for nearly two years.

(PRWEB) August 11, 2004 -- Our relationship with ITS has grown to the point that it made sense for us to take an equity position and further strengthen our commitment to global growth," said Elise Chow, founder and President of Fulfillment Plus.

The FFP/ ITS venture offers global companies quick, professional, and localized representation in China. The partnership has quickly taken a leadership role in providing access to the explosive Chinese market opportunity. With ITSs direct marketing and customer care experience in China they represent a vital link to the vast and largely untapped Chinese business and consumer markets.

In just a short period of time our technology platform and knowledge sharing has helped ITS become the one of the most highly regarded CRM companies in the fast growing Chinese market," said Chow.

ITS has installed the robust IP technology of FFP and that allows the flexibility necessary to grow and contract as the client needs fluctuate. The IP solution was developed in-house by the seasoned FFP IT team and it currently supports 1,000 US based customer service agents from multiple facilities on an extensive IP WAN network. . FFP utilizes CISCOs IPCC Express as the foundation for its own customized contact center modules that work together to make a full featured call center management system geared for rapid and streamlined call center installation, in both private and third party environments.

The current corporate trend of switching Pacific Rim operations from Singapore to China is helping to fuel the demand for professional CRM services throughout the Far East. IP based solutions are finally gaining favor in the technology battle for supporting that trend. In looking to leverage the promising future of IP solutions, FFP has formed an operating unit called FFP Global who has joined efforts with network solutions provider CISCO Systems on a number of joint sales and marketing initiatives around the Far East. FFP Global sells the time proven FFP call center solutions to integrators and third party implementers.
    
ITS is an ISO-9001 certified China-based call center and database management firm. They offer a wide range of CRM solutions, sales and marketing services, and customer care services. ITS international clients include Johnson & Johnson, Monsanto, Roche Pharmaceutical, China Telecom, Philips, AIA, John Hancock, and Shanghai General Motors.

Fulfillment Plus is based in the US and offers a wide range of Chinese and other ethnic market sales and customer care solutions. FFP has call centers in CA, and MA and fulfillment facilities in MA and CA. Clients include SBC, BellSouth, The Ellis Island Foundation, Verizon, Radi Medical Devices, Lenbrook, Cincinnati Bell, Cox and AT&T.

For additional information, contact Vic Cunningham, Executive Vice President of Sales, for Fulfillment Plus at 845-268-1999, or Vcunningham@FulfillmentPlus.com

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