Pronexus Guides Users 'From Touchtone to Speech

Unique White Paper Addresses Rarely Discussed Touchtone IVR Upgrades and Presents Six Steps to 'Speech Up DTMF Applications

Ottawa (PRWEB) August 18, 2004 -- Pronexus Inc., a leading provider of computer telephony and speech software solutions, today announced the release of its latest white paper, entitled From Touchtone to Speech -- Six Steps to 'Speech Up Your DTMF Application". The document presents a series of steps aimed at facilitating the transition from DTMF (Dual Tone Multi Frequency) to speech.

The market statistics for speech show substantial growth, with forecasted annual growth rates ranging from 15 to 30 percent or more through 2007. Much of this growth is expected to come from organizations seeking to upgrade their existing IVR systems from touchtone to speech.

Enterprises are looking to upgrade to speech-enabled applications for a variety of reasons: to increase automation levels, to raise customer satisfaction through customer self-service solutions, to increase operational efficiency, or to add new capabilities not practical with DTMF. What remains, however, is the challenge of the actual conversion process.

From Touchtone to Speech" identifies a number of key success factors and approaches to simplify the task of migrating touchtone IVR systems to speech. Among others, it teaches readers how to identify applications most suitable for conversion, presents a series of steps necessary for a systematic approach, and provides key metrics to measure application success.

Although much has been written about the advantages of speech recognition technology and its application in business environments, the literature on the actual process of migrating from touchtone to speech is lacking," comments Andrew Kozminski, Vice President of Research & Development at Pronexus. Thats how this white paper was born. We wanted to give IVR developers a useful tool to make the transition from DTMF to speech as smooth as possible."

The white paper is available at www.pronexus.com/whitepapers/login.asp.

About Pronexus
Founded in 1993, Pronexus Inc. is a leader in Computer Telephony and Speech. It is the developer of the award-winning VBVoice, and the new VBSALT, Rapid Application Development tools for business-critical telephony and speech solutions. Pronexus also provides VeoSuite, a range of turnkey speech applications for Microsoft Speech Server and a complement of professional services that voice-enable a variety of industries and applications. Comprehensive support and acclaimed training complete the firms offerings.

More information:
Sonia Langenberg (Tercler)
Marketing Communications
Pronexus Inc.
Tel: (613) 271 8989 ext.541
sonia.langenberg@pronexus.com

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