DALLAS, TX (PRWEB) August 23, 2004
Baylor Health Care System will introduce GalvanonÂs self-service MediKiosks in September to streamline the patient check-in process, reduce administrative costs and enhance the total patient experience as part of its system wide clinical transformation initiatives. The Kiosks are located at Sammons Cancer and Breast Imaging Center at Baylor University Medical Center in Dallas.
ÂGalvanonÂs MediKiosks will make seeing the doctor less cumbersome for patients,Â says Bob Pickton, senior vice president and chief information officer at Baylor. ÂOur goal is to continually find technology solutions for our patients that will improve processes and increase customer satisfaction.Â
Baylor is currently using GalvanonÂs CVM (Customer Value Management) Solutions to help with online bill paying. The CVM solutions extend the use of existing patient information in the hospital to enhance the level of service Baylor can provide for its patients and physicians.
The self-service healthcare kiosk Solutions will expedite the check-in process for patients who simply have to swipe a driverÂs license, credit card or membership card at the kiosk for identification. It also alleviates all manual data and the repetitiveness of filling out forms each time. Once checked-in, the kiosks allow patients to verify appointments, sign consent forms and even pay their co-pay.
ÂBaylorÂs thoughtful leadership and dedication in creating the ideal patient experience is second to none,Â says Raj Toleti, GalvanonÂs chairman and chief technology officer. ÂOur products are a vital link between a hospitalÂs quality care initiatives and the ideal patient experience.Â
According to Randy Fusco, corporate director of BaylorÂs e-Strategies group, conducting pilots like these allow Baylor to quickly determine the potential value to customers.
Baylor Health Care System is a not-for-profit, faith-based network of 11 hospitals, more than 70 primary care centers and practices, eight rehabilitation clinics, nine senior health centers, 19 affiliated ambulatory surgery centers, and the Baylor Research Institute. The system reported $190 million in community benefit to the Texas Department of Health in 2003. For more information about Baylor Health Care System, visit http://www.baylorhealth.com .
Galvanon helps healthcare organizations enhance the patient experience at home, in the hospital, and in the physicianÂs office through innovative solutions such as kiosks, web self-service applications, and CVM software -- solutions that streamline everyday patient interactions and improve patient flow through the healthcare process. For more information, visit http://www.galvanon.com/healthcare .
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