Tridia iTivity Rapidly Solves SI Systems' Two-Year Old Remote Support Headache

Tridia iTivity is a secure, cross-platform, remote-support solution for organizations that need to safely support, sell, and collaborate over the Internet

ATLANTA | AUGUST 26, 2004 ATLANTA | Tridia Corporation (www.tridia.com), a global provider of secure, Internet--ready, cross-platform, connectivity software for remote administration, support and collaboration announced today that Tridia iTivity(TM) solved SI Systems' two-year old GUI support headache. Tridia iTivity is a secure, cross-platform, remote-support solution for organizations that need to safely support, sell, and collaborate over the Internet. With iTivity, Tridia targets administrators that use or plan to use subscription-based Web connectivity tools.

"For more than two years, we supported a remote customer that gave us fits because the help desk had no way to see the client's desktop," says Alan Bourne of SI Systems. "Tridia iTivity is the answer to two-plus years of hand-wringing over how to remotely support our GUI product. With iTivity, we are ready for anything from anywhere." SI Systems Inc. is a 34-year old company located in Clearwater, Florida. It specializes in a complete job costing and integrated accounting solution for mid to larger-sized specialty contractors.

VARs have specific needs that third-party services such as WebEx and GoToMyPC don't address," says Vince Frese, CEO and president of Tridia Corporation. iTivity's support for Microsoft Windows, UNIX, and Linux, combined with it being hosted on the VAR's Internet connection, offers far greater functionality and flexibility than competing solutions."
By listening to IT administrators and VARs, Tridia created iTivity as a self-hosted solution that eliminates the monthly subscription fees of competing services. Not only is this cheaper, but it also increases privacy.

iTivity leverages Tridia's long history of technical innovation and customer success to provide an innovative, yet affordable, Internet-based collaboration and support platform. It is from the Tridia iTivity platform that companies can put forth a standardized connectivity solution that meets their needs today, and for some time to come.

For more information on iTivity and Tridia's family of remote administration and support products visit the Tridia Corporation Web site at www.tridia.com or Telephone: 770-428-5000.

About Tridia Corporation
Tridia Corporation is a global provider of secure, Internet-ready, cross-platform connectivity software for remote administration, support, and collaboration. Tridia products connect people and technology to deliver reliable, time-sensitive solutions. For more than 17 years, Tridia has been a leading developer of connectivity technologies for UNIX, Linux and Microsoft Windows environments. Founded in 1987, Tridia Corporation is a privately owned, Atlanta-based software development company.

Tridia and iTivity are trademarks of Tridia Corporation. All other referenced product names are trademarks of their respective companies

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