Asia Pacific (PRWEB) August 31, 2004
End-End Software (Asia Pacific) Pte Ltd in conjunction with Marcus Evans are conducting a two day training event in Mumbai (20-21 September) and in Bangalore (22-23September)
A Service Level Agreement (SLA) is simply an agreement between the support service and the user quantifying the minimum acceptable service to the user. SLAs are particularly valuable in time - critical processing - which certainly includes recovery. They may be complex and lengthy or simple one-page documents - but they are frequently seen as indispensable to providing good service and sound relationships between vendor and customer.
SLAs are a key strategy to ensuring successful customer and service provider relationships. It is recognized as an effective business tool in helping to improve service performance between service customers, purchasers and internal or external service providers. As the competition becomes stiffer in the current economic decline, organizations need to streamline its business to a focus and return to its core business activities. These core business activities require an expected or exceeding the expected level of performance in order to ensure maximum efficiency and effectiveness for the business activities to generate a return of investment. Placing, enhancing and adding value to your Service Level Agreements in your business relationship and alliances help to maintain a check and balance environment with transparency. This tool would in turn, ensures accountability and responsibility that would help increase the level of service rendered.
Although, SLAs may seem like a job of legal counsel, managers now want to be a part of the drafting and creating of terms in SLAs as they are directly involved in the relationship and know what they need and want best out of this business relationship. Therefore they want to lean and enhance the key tools and techniques on how to create a well-covered and balanced SLA, what are the pitfalls and common but detailed elements to avoid, managing and continuously improve your SLAs through time, etc.
About End-End Software (Asia Pacific)
End-End is a leading technology company committed to developing independent IT solutions with a difference. The companyÂs success in Asia Pacific, Europe and USA is based on its pioneering technology development and proven commitment to working closely with its clients to resolve service and application service delivery problems.
The flagship product, End-End Software is the only independent tool that provides user and service-centric monitoring of applications performance, response time and experience. Hence, providing enterprise with an insight into setting Service Level Agreements from an end-user perspective, and understand the resource utilization of every desktop to enable more accurate capacity planning so as to improve bottom line for the organization.
For more information on End-End Software and information on Setting SLA with End-End Software, please visit http://www.end-endsoftware.com
About Andrew Hiles
Andrew Hiles is a founding Director of Kingswell. Having commenced his management career with the Royal Air Force, he pioneered IT systems before leaving to take up a position within the Finance Department of London Transport. Subsequently in their Central Productivity Unit, he was a Senior Projects Manager and later became responsible for the business re-engineering function, implementing new services and several major technical projects. He left to take up a position with the Post Office as their first Business Systems Consultant with a rolling projects portfolio in excess of ten million pounds. Andrew then joined AEA Technology at the Harwell Laboratories where he managed the supercomputing, mainframe and other bureau and facilities management services. Andrew is a pragmatic consultant and trainer in the areas of Business Continuity Planning and Service Management, including Outsourcing and Facilities Management. He presents workshops and seminars on these topics for CEL (Hong Kong), IIR , the world's largest conferencing and training company, and other companies. He has also lectured at Ashridge, Cranfield, GEC Dunchurch and Henley Management Colleges in the UK.
About Marcus Evans
Marcus Evans specializes in the research and development of strategic events for senior business executives. From our international network of 29 offices, Marcus Evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement. Above all, Marcus Evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.
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