End-End Software Sponsors the Contract Scorecard

in conjunction with Marcus Evans in Malaysia and Indonesia End-End Software sponsors The Contract Scorecard a traning event with noted author and specialist Sara Cullens

Asia Pacific (PRWEB) August 31, 2004 -- End-End Software (Asia Pacific) Pte Ltd in conjunction with Marcus Evans are conducting a two day training event in Contract Scorecards at the Grand Plaza Parkroyal, Kuala Lumpur, Malaysia on the 4-5 October and at the Le Meridian Hotel, Jakarta, Indonesia 7-8 October 2004

Organizations that are veterans at the contracts game know that the success of a deal is more than one attribute. They know its not just the cost, but also the quality of the service that matters. They also know its more than just getting what you pay for, but whether the relationship is productive or dysfunctional. Further, they know that contract is not an end goal in itself, but rather a way to achieve to any number of goals.

Whether the deal has achieved its goals cannot be assumed, it needs to be gauged. To assess the myriad of criteria that a deal may need to demonstrate to be deemed "successful", the industry is now recognizing the value of applying a scorecard approach to designing and measuring desired outcomes.

The only success criterion for short infrequent and unimportant transactions may be price. But as a deal becomes strategically more important and longer in duration, the more the scorecard is likely to come into play.

The contract scorecard helps the parties not only establish how service quality will be evaluated, but also what the financial outcomes will be judged by, whether the relationship is dysfunctional and if the deal is achieving its strategic aims -- in sum representing the overall success of the deal.

Once the deal is bedded down, it is easy for many to just let it run and manage it at a low level. But such organizations will never know if they have gotten the outcomes and total value they wanted.
About End-End Software (Asia Pacific) Pte Ltd

End-End Software is a leading technology company committed to developing independent IT solutions with a difference. The companys success in Asia Pacific, Europe and USA is based on its pioneering technology development and proven commitment to working closely with its clients to resolve service and application service delivery problems.

The flagship product, End-End Software TM is the only independent tool that provides user and service-centric monitoring of applications performance, response time and experience. Hence, providing enterprise with an insight into setting Service Level Agreements from an end-user perspective, and understand the resource utilization of every desktop to enable more accurate capacity planning so as to improve bottom line for the organization.

For more information on End-End Software and information on Setting SLA with End-End Software TM, please visit www.end-endsoftware.com

About Sara Cullen
A former National Partner at Deloittes Touché Tohmatsu and one of the most experienced practioners on the areas regarding IT outsourcing & SLA in Asia Pacific, Sara Cullen is a highly sought after consultant and author in this space. As the author of the best-selling book Intelligent IT Outsourcing: Eight Building Blocks to Success", Sara had also provided her expertise to more than 75 organizations in over 80 projects that covered more than 45 business functions.
www.saracullenassociates.com.au

About Marcus Evans
Marcus Evans specializes in the research and development of strategic events for senior business executives. From our international network of 29 offices, Marcus Evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement. Above all, Marcus Evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

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