Authors Gerald Mark Breen and Jonathan Matusitz are National Spokesmen on Consumer Advocacy

Consumer Advocates Breen and Matusitz are regularly appearing on television and in newspapers to discuss consumer advocacy issues.

(PRWEB) September 6, 2004 -- Gerald Mark Breen and Jonathan Matusitz, co-operators of Customer Service Advocacy.com, an Internet-based consumer affairs site located at www.customerserviceadvocacy.com, are regularly presenting themselves on national television and in newspapers to share their opinions and strategies on how consumers can obtain compensation from companies that disserviced them.

"Customers should be treated with excellence and almost like royalty", Breen said in a recent interview. "Dissatisfied consumers need to realize that they have every right to complain and expect compensation from companies that dealt them poorly." Matusitz also commented on how consumers should approach careless companies that mistreated them.

"Write an eloquent letter to the manager or supervisor of the company and address all of the major concerns or defects in the products or services you purchased," he said. "State the facts and get rid of the emotions that distract from the main points of the complaint."

Besides their active involvement in the mass media arena, Breen and Matusitz are conducting book signing sessions at major bookstores around the state of Oklahoma for their latest piece of literature entitled "The Dissatisfied Customer: How to Achieve the Compensation You Deserve." This book should be available via Barnes & Nobles and Amazon.com, among others, before the end of September 2004.

# # #