Datamatics Management Services, Inc. Activates New Web Page with Live Chat Option

Share Article

DatamaticsÂ? new company web page offers detailed product information, state of the art navigation, and dynamic contact options, including live online chat, to assist customers in selecting automated time and attendance and workforce management solutions.

A new state of the art web page, including a live chat option for user assistance, has just been activated by Datamatics Management Services, Inc, the New Jersey-based software developer and management consulting company whose specialty is labor management solutions.

“Helping all visitors, technical and non-technical, to find the information they need on our products and services is the primary goal behind our new site,” explained Norman C. Heinle, Datamatics’ president. “We’ve added lots of information, a new search taxonomy with navigation aids, and multiple links to facilitate customer contact with our sales reps and application specialists.”

Users familiar with the previous version of the Datamatics’ site will be struck at once by the new look and feel of the home page. Convenient contact links, download options, and site tools now appear in fast-access sidebars, along with a special section reserved for the company’s existing customers.

Navigation

The company’s new page—http://www.datamaticsInc.com—offers visitors a user-friendly search bar facilitating fast access to information on customer needs, product capabilities, service offerings, and contact information.

Visitors can move about the site by navigating off the search bar, by selecting topics of interest from the site map, or by entering key words into the site’s powerful search engine. In each instance, a horizontal navigation tree provides the precise location of the current and previously viewed pages for cross-referencing and returning to earlier views.

To obtain specific information and help in real time, visitors can also take advantage of the new live on-line chat feature. Essentially an imbedded instant-messaging tool, live chat puts users in direct contact with sales reps and application specialists at Datamatics’ home office.

Product Descriptions

Detailed information on Datamatics’ TC-1 and TimesheetPlus solutions is set forth, with a particular emphasis on each product’s features and functionality. Visitors interested in an enterprise solution or an outsourced ASP service will find a wealth of explanations and pointers to guide their research and selection.

“Whether visitors are looking for a description of the reports we can generate or of our ability to support Sarbanes-Oxley compliance, they will find that the answers they need are only a click or two beyond our home page,” Heinle added.

An expanded section on data collection hardware, including employee time clocks, biometric devices, and related offerings has also been added. Guidance is offered on the objectives these devices can be used to achieve, such as controlling access to a door or confirming personal identity. Visitors can now view a full-color photograph of each hardware device and read an accompanying description. Comprehensive product fact sheets can also be downloaded for use in submitting solution proposals to management.

Services

Given the technical considerations involved, most business clients need guidance and assistance in selecting and purchasing automated solutions. “At Datamatics, we strive to provide the ultimate value to our customers,” stressed Heinle. “Our new web page is designed to promote the complete range of services we currently make available.”

Interested users can find contact information for obtaining a needs assessment and system quotation, as well as detailed explanations of Datamatics’ implementation, training, and support services. A separate section of the new site is devoted to the other component of the company’s business, namely general management consulting and employee training and development services.

Customer Support

Another new feature on the new site is the special section devoted to customer support. Accessible only by customers, this section offers on line product tutorials, tips, a live support chat, a special user FAQ section, a variety of communication links, and detailed information on the annual TC-1 user conference.

The special section also invites suggestions from users on the company’s products, services, and web page, establishing an ongoing dynamic connection between Datamatics and its customer base. “We wanted to give our customers a special channel into our support and product development efforts,” said Heinle. “No one is more tapped into the needs of this market than we are.”

About Datamatics

Datamatics Management Services, Inc. is a New Jersey-based software development and management consulting company. Datamatics’ TC-1 Labor Management System is a leading software package used in thousands of businesses, including QVC, Jet Blue, and Armed Forces Savings Bank. TC-1 automates employee scheduling, attendance record keeping, benefit accrual tracking, and cost allocation. Datamatics also offers an ASP service, TimesheetPlus, to businesses looking for an outsourced solution to workforce management.

Datamatics provides consulting and training options for a variety of business needs. Our expert services are customized to clients’ specific needs, providing management, financial, IT, and personnel solutions, as well as the metrics for measuring results achieved.

To learn more about Datamatics, visit our web page at http://www.DatamaticsInc.com.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Debbie Nelson