Darby Bank Chooses Prism's EventTracker to Manage Their Growing I.T. Infrastructure

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Darby Bank has gained control of their growing, distributed infrastructure, satisfied regulatory compliance auditors and increased their security forensic capabilities through the deployment of EventTracker.

Darby Bank & Trust Company, headquartered in Vidalia, Georgia, is a full-service bank focusing on relationships with small to medium sized businesses. Darby has experienced unprecedented growth, increasing total assets by 21.4%, and has entered new markets in Lyons and Savannah. This extraordinary growth, and the impact of both state and federal regulators, has put increasing demands on the Information Technology organization to manage an increasing complex infrastructure that is widely distributed among the bank’s many locations and offices.

As expected, the bank could not tolerate any disruptions of service to key servers in the organization, especially those handling transaction processing for both brick-and-mortar and on-line customers. The challenges faced by Darby’s IT staff were threefold: centrally manage a distributed server infrastructure, maintain Quality of Service (QOS) for the bank, and comply with increasing federal and state regulations, as well as their independent auditors’ demands.

Shan Venable came to Darby Bank and Trust Company as Vice President and IT manager. His mission was to transform Darby Bank in order to comply with federal regulations and banking auditors. Also, Venable was faced with the problem of managing a growing IT infrastructure with limited personnel and budget.

Venable started looking for solutions that would allow him satisfy the audit requirements for a financial institution, as well as provide tools to manage the bank’s infrastructure and servers farms. Venable needed an automated way to record all the events generated by the servers, and issue alerts on any external and/or internal intrusions into the servers. Additionally, IT needed to be notified of any performance issues to maintain SLAs. Venable spent 8 months evaluating various solutions, but none of them had all the capabilities and efficiency that his organization needed.

Venable identified EventTracker as a possible candidate for the bank to deploy. “I downloaded a trial version of EventTracker, and it was up and running within 15 minutes,” Venable said, “Also, it had many of the features I was looking for, such as intrusion alerts, real-time notification, application monitoring, and customizable event log filters.” Most importantly, EventTracker allowed Darby Bank to comply with the Gramm-Leach-Bliley Act and Sarbanes Oakley for accurate financial reporting.

EventTracker gives customers a sense of control because they know everything that is going on in the mission-critical workstations and servers. And with customizable automated reports, EventTracker can run in the background, sending consolidated information to the IT staff on a regular basis. EventTracker enables an administrator to choose what kind of data is reported, by creating Event Categories. Whenever a log event is generated that matches the Event Category criteria, it will be e-mailed at a designated time. Examples of categories might include Financial Server category (for all database server events), Critical Server Failure category (for all on-line backing applications), or Domain Server category (for login information).

Another important factor Darby considered was the Prism’s EVTCatalog. The EventTracker staff maintains a knowledge base of different event IDs, their definitions and possible resolutions.

EventTracker has allowed Darby to centrally monitor and manage events generated by their distributed servers. Now all their event data is organized in one database with a separate folder of logs for each server name. EventTracker provides security beyond firewalls; it detects intrusions within the network, and outside of it. For example, if an employee tried to access a server he or she did not have permission to, EventTracker will alert the administrator. Another security feature, which also must be addressed for regulatory compliance, is data encryption of the log data. EventTracker archives and stores all event logs in a tamper-proof “vault” for future analysis. All these security precautions are necessary for every bank. Venable claimed, “There are hundreds of attacks against our internet connection everyday, but now I feel safer knowing that I have alerts and a secure audit trail in the event there is an incident.”

In conclusion, Darby Bank has gained control of their growing, distributed infrastructure, satisfied regulatory compliance auditors and increased their security forensic capabilities through the deployment of EventTracker.

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Patrice Bourgeois
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