eTelescript Web-Based Call Center Software Solution Released by Digisoft

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DigisoftÂ?s new virtual call center application is perfect of multi-location and remote agent management.

Digisoft Computers Inc. unveiled today its latest technologically innovative virtual call center application. The solution features a browser-based, interactive agent interface and campaign management application. Designed to maintain central control of a virtual call center, eTelescript provides the flexibility to maximize the potential of home agents, remote call centers and global calling campaigns.

eTelescript provides an ideal solution for businesses with multi-location call centers, remote agents/management or global corporations. Unlimited scalability, minimal hardware requirements and an open system design provide advantages in these operating environments.

Housed on a Web server and built on Microsoft’s .NET platform, eTelescript’s virtual call center application provides users unrestricted secure access to view and manipulate their data. The server can be centrally located within a corporate intranet network or can be opened up to the public Internet, enabling secure access from anywhere. Integrated telephony features synchronize with the agent module to provide telephony to local and remote agents.

“Digisoft is proud and excited that we are able to provide a revolutionary web-based application to an industry we have served for nearly fifteen years. In eTelescript, we have succeeded in establishing a robust application that enables call centers to compete on every level”, remarked Robert Garber, Executive Vice President of Digisoft.

ETelescrript’s virtual call center application provides the capability to empower remote global agents and call center supervisors. A unique web-based GUI interface enables campaigns to be developed and published on the Internet quickly. With browser-based administrative control, supervisors are able to remotely manage virtually all contact center functions.

Digisoft Computers, Inc. manufactures a leading PC-based call center, predictive dialer and CRM software solution. Digisoft’s Telescript™ was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 17 industry-bestowed awards, Digisoft’s products are widely known as a flexible, robust system designed to immediately increase call center productivity.

For additional information, please contact Andrew Davidson at 212-687-1810 x 105 or visit http://www.digisoft.com.

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Andrew Davidson
Digisoft
212.687.1810 ext 105
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