Solicitors in East Anglia Given Dedicated Digital Dictation Unit as Five Regional Law Firms turn to BigHand

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Five of the leading law firms in East Anglia are implementing BigHand Digital Dictation software, leading to the creation of a BigHand team dedicated to covering Cambridgeshire, Norfolk, Suffolk and bordering counties. Ashton Graham, Fosters, Howes Percival, Kester Cunningham John, and Prettys have all announced BigHand Digital Dictation projects in initiatives designed to maximise efficiency and add value for their clients.

Zeline Cosenza, IT Manager at Ashton Graham in Bury St Edmunds, commented:

“We have offices in Ipswich, Felixstowe, and Bury St Edmunds and digital dictation offered us the opportunity to provide flexibility and improve document turnaround times for our clients. BigHand impressed us from the word go with their understanding of the way regional law firms work. The fact they now have a dedicated team for East Anglia provides additional peace of mind. No other vendor can offer these resources and it means we get direct support quickly and professionally.”

The BigHand East Anglia team is led by Regional Sales Manager James Kippenberger, and includes BigHand project managers, consultants, support staff and trainers who will be specifically responsible for law firms within and surrounding East Anglia. This unique set-up by BigHand ensures clients will get swift technical support and BigHand personnel will be on hand immediately if need be.

Jacquie Jermy, IT Manager at Fosters in Norwich, described:

“We actually rolled out another legal software package at the same time as digital dictation, but the standard of BigHand support and their implementation has been a breath of fresh air comparatively. We originally chose BigHand due to the technical strength of the software combined with the knowledge their people demonstrated at the consultation phase. A great bonus is that, with BigHand, we get instant support and communication if we need it.”

Roland Sharp, Managing Partner at Prettys in Ipswich, summarised:

“The two key factors in any IT purchase are the quality of the software itself and the supplier you get it from. The fact is BigHand excel in both areas. Our experience thus far with digital dictation is very positive.”


Law firm websites:


BigHand won Best Legal Office Technology Supplier 2003 at the LOTIE Awards, and our leading product also won the Society for Computers & Law 2003 Award for “the most outstanding application of information technology to the law in UK and Ireland”. BigHand Digital Dictation was also voted Best Legal Office Automation System at the Legal Office Technology Awards 2002.

BigHand is the leading digital dictation vendor in the UK legal market, maintaining the highest number of digital dictation installations in the sector. BigHand is a leading supplier of IT services to City and Regional law firms. Further information is available at


Dan Speed, Marketing Manager, +44 207 793 3076,

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Dan Speed
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