Kansas City, MO (PRWEB) October 1, 2004
A diversified, third-generation family-owned business, Arrow Fabricare provides the Kansas City metro area with specialty fashion dry cleaning and laundry services. Through the years, ArrowÂs Leathercare division has gained national recognition and is recommended by nearly 100 manufacturers for wholesale and retail leather cleaning and dyeing and fur and leather repair services via mail order. ArrowÂs Blanc Plume French Laundry Division operates a separate national mail order service for cleaning delicate and luxury linens.
Arrow Fabricare Services marks its 90th year milestone in Kansas City, Missouri, with a newly expanded building. The business continues to inspire competitive admiration for the top-rated quality of its many specialty customer services. A recent site and operations review by the Prestige Management Group rated Arrow an average of 9, scale of 10, in a comprehensive analysis. Supporting this peer finding, customer comments from across North America, and surveys conducted in Kansas City, rank Arrow Âhighest in customer satisfaction.Â
For the third time in 15 years, Arrow has remodeled its building and added space. The expansion adds 6,300 sq. ft. to the existing plant and houses a refrigerated fur storage vault, an expanded leather and fur cleaning and repair area, a new shipping and receiving work area and a new truck dock. By reconfiguring work areas and production lines, the new addition allowed for more than doubling and upgrading the employee breakroom and meeting area space.
ÂThe additional space is making a world of difference in every area of the business,Â says Bruce Gershon, president. ÂWeÂve been in cramped space for a couple of years while weÂve moved forward with the plans to expand. The new space is inspiring us to continue our improvements, including the implementation of a company-wide Six Sigma quality process.Â
ÂThis business is proof that American free enterprise is the best method to build value,Â says Gershon. ÂNinety years ago in his tailor shop, IÂll bet my grandfather couldnÂt have dreamed of expanding the Arrow customer services to the extent that exists currently.Â
Media journalists can visit Arrow Fabricare's media site at http://arrowfabricare.com/media/resources.html
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