Conroe, TX (PRWEB) October 25, 2004
eCube Systems, a technology company specializing in evolving legacy enterprise systems to meet contemporary business needs, today announced the results of its first annual customer satisfaction survey, with 90% of respondents awarding eCube a rating of excellent or very good in technical expertise and customer service.
Additionally, more than 92% of customers rated eCubeÂs service solutions as very good or excellent. An IT professional from a large bank stated ÂWe have a product that needs specialized support and they are the only ones who can meet our needs. They are a respected company who serve us well.Â Bill Viera, an IT manager with a large international technology and manufacturing company added, ÂNothing but excellent support from a technical standpoint. They are diligent. They don't disappear.Â
Customers praised eCubeÂs technical prowess and personal responsiveness. ÂWe are extremely proud of our staffÂs technical and interpersonal skills,Â said Jimmy Maher, eCubeÂs Worldwide Manager, Engineering Services, Âand their ability to quickly solve customer problems.Â
As part of their ongoing commitment to improving customer satisfaction, eCube will use the survey results to update its web site (http://www.ecubesystems.com) and business operations. ÂWe are always striving to improve communications with our customers,Â says Peter Marquez, Vice President of Marketing. ÂIn fact, we rely on current and potential customer feedback to shape products that meet critical IT needs.Â As part of the companyÂs commitment to customer input, eCube plans to add a customer advisory board to its annual customer satisfaction survey in early 2005.
About eCube Systems
eCube Systems (http://www.ecubesystems.com) offers a family of enterprise evolution products and services that maximizes return on technology investment by leveraging existing technical equity to meet evolving business needs. A growing number of Fortune 500 companies are turning to eCube Systems to help reduce risk, improve time to market and increase productivity. eCube SystemsÂ Enterprise Evolution product suite enables older applications (built on platforms such as RPG/OS400, DCE/RPC, COOL:Gen, CORBA and Entera) to continue to operate productively in contemporary service oriented architectures, such as J2EE, .NET and Web Services.
All brand and product names are trademarks or registered trademarks of eCube Systems. All other marks are the property of their respective owners.
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