(PRWEB) October 28, 2004
GeniusDV, LLC announced today an invaluable resource to Final Cut Pro and Avid Xpress software users that provides live support via ÂLive HelpÂ that focuses on support and training issues related to Avid Xpress Pro and Final Cut Pro video editing software products.
ÂWe recognize a tremendous need for software support related to these video editing products. Typical support contracts can cost upwards to a thousand dollars a month. Many Final Cut Pro or Avid Xpress software users are not in a position to afford dedicated phone support contracts.Â said John Lynn, owner of GeniusDV.
GeniusDV is the first authorized Avid and Final Cut Pro training center to offer this type of service to its customers and website visitors. Emphasis will be placed on supporting customers that have taken certified training courses, but the service is open to all visitors inquiring about Avid Xpress or Final Cut Pro software related issues.
The live chat service allows users to instantly chat with a certified Final Cut Pro or Avid Xpress instructor that can help guide users in the right direction to solve their problem. This is particularly useful to international customers who are unable to call a toll free number to the United States for support.
In addition, three online discussion forums focusing on Avid Xpress, Final Cut Pro and DVD Studio Pro are available for individual users to post their problems and issues with the software. GeniusDV has a team of dedicated video editing support specialists that respond to the questions in a timely manner. This is a free service, and GeniusDV uses its free technical advice as a way to advertise and build customer relationships for individuals that may be interested in becoming a certified software user.
Since the support forums are moderated daily by video editing professionals, sometimes answers can be obtained within a matter of minutes. ÂWe use the discussion forums as a way to discover what types of problems users are currently having with the software. We then take this information and incorporate it into our certified training classes. Â, says John Lynn.
About GeniusDV: Headquartered in Orlando, Florida. GeniusDV provides certified authorized classroom training for Apple and Avid TechnologyÂs professional video editing products.
Contact: John Lynn
Web address: http://www.geniusdv.com
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