Wisnosky Moderates C4ISR Conference and Presents a Paper Introducing Key Performance Indictors (KPIs)

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Wisnosky Moderates C4ISR Conference and Presents a Paper Introducing Key Performance Indictors (KPIs). Naperville, IL, November 2, 2004 – In the US Department of Defense (DoD), Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) Architecture Framework concepts have led to new capabilities such as the Global information Grid (GIG) and establishment of the DoD Architecture Framework (DoDAF) as the unifying principle for “born joint” systems. Recently more than 100 of the nations top C4ISR practitioners and researchers gathered at a conference in Las Vegas, Nevada jointly sponsored by the Technology Training Corporation (TTC), The American Institute of Engineers (AIE), the National Military Intelligence Association (NMIA), and the Association of Naval Aviation (ANA). Wizdom founder and President Dennis E. Wisnosky both moderated the conference and presented a paper based on Chapter 6 of DoDAF Wizdom.

– In the US Department of Defense (DoD), Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) Architecture Framework concepts have led to new capabilities such as the Global information Grid (GIG) and establishment of the DoD Architecture Framework (DoDAF) as the unifying principle for “born joint” systems. Recently more than 100 of the nations top C4ISR practitioners and researchers gathered at a conference in Las Vegas, Nevada jointly sponsored by the Technology Training Corporation (TTC), The American Institute of Engineers (AIE), the National Military Intelligence Association (NMIA), and the Association of Naval Aviation (ANA). Wizdom founder and President Dennis E. Wisnosky both moderated the conference and presented a paper based on Chapter 6 of DoDAF Wizdom.

Filled with real-world examples, illustrations, anecdotes, essential tips and decades of insight, DoDAF Wizdom describes the specific requirements for products under the variety of circumstances that the DoDAF is likely to meet, and what they’ll need to know to get over the humps. It introduces an 11-step methodology that demonstrates exactly how a DoDAF project should progress doing the amount of work that is no less and no more than necessary to get the job done. Finally, DoDAF Wizdom provides an actual working example that takes the reader through application of what we call the “Minimalist Methodology” using a made up DoD example

Titled “Heading, Altitude and Air Speed - Time, Cost and Quality based KPIs”, Wisnosky’s talk presented an approach to build the business case required by the Office of Management and Budget (OMB) to be in compliance with OMB Exhibit 300 which requires a Capital Asset Plan & Business Case for each Major Project.

“The most useful metaphor we have found to explain the concept of Key Performance Indicators is to compare business performance metrics with Heading, Altitude and Air Speed – the only indicators important to every pilot flying an aircraft”, said Dennis E. Wisnosky, Wizdom founder. “Pilots are taught in their basic training to continuously scan these instruments and to compare their readings with both what is expected and especially with one another. If all 3 instruments agree, then the aircraft is under control.”

Wisnosky stressed that just as in an aircraft, there are only 3 KPI’s and that they must be tie breakable. If there are only 2, and there is a discrepancy between them, it may be impossible to determine which is correct. Business performance is all about asset management. The most critical assets are often intangibles. They are people and process related. They have many dependencies and they may be qualitative in nature. Experience has shown that literally all business performance can be measured by looking at each process and determining:

•    How much does it cost?

•    How long does it take?

•    What is its impact on quality?

Within the DoDAF, performance analysis process begins with the Business Process Operations Model – the OV-5. The OV-5 allows analysis of each process by:

•    Cost: Activity-based costing, functional economic analysis

•    Time: Timeline, cycle time, run time, turn-around times, sequence, hierarchy, dependencies.

•    Quality: Quality metrics, comparisons between past, present, and future, TQM, CQI.

In an actual project, the project team chooses one approach in each category for analysis. The result of this analysis populates a Business Case Template which satisfies OMB requirements for defining:

• Major Project Goals

• Costs

• Performance

• Improvements Planned

• Adherence to Goverment Policy & Objectives

The actual presentation is available as a pdf file on the Wizdom web site.

About Wizdom Since 1986, Wizdom has been a recognized leader in providing clients with innovative process-based business and software solutions for improving performance. Wizdom’s integrated software, training and consulting enables our clients to communicate, plan and execute a unified corporate strategy. Wizdom helps businesses grow by aggressively pursuing new opportunities and employing the best business practices. Wizdom’s corporate headquarters is located in Naperville, IL, a western suburb of Chicago. For more information, contact Robin Davies at (630) 357-3000 ext. 3084, robind@wizdom.com, or visit Wizdom’s website at http://www.wizdom.com.

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Dennis Wisnosky