Casino Guest Service Tip: Preparation Is Essential Every Day

When it comes to offering quality guest service, one problem casino employees encounter is lack of preparation.

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(PRWEB) November 3, 2004

When it comes to offering quality guest service, one problem casino employees encounter is lack of preparation.

The following service tip on preparation is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.

Service Tip:

“When it comes to helping guests have a better experience, one of the problems gaming employees run into is their own lack of preparation. They haven’t thought about the different wants, needs and desires of their guests at any given moment. They haven’t put any real thought into making sure that each guest has a great experience. You need to be prepared. That may mean showing up for work 15 minutes early so you’re ready when your shift starts. Study the restaurant’s menu, familiarize yourself with that day’s specials and be aware of new shows or promotions. Being prepared leads to great service.”

Robinson & Associates is an Annapolis, Md.-based guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at mbaird@casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”

Contact: Tom Ellis

Ellis Communications, Inc.

Phone (417) 881-5635

E-Mail tellis@casinocustomerservice.com

http://www.casinocustomerservice.com

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