Testlink Opens European Hub for IT Repair Managed Services for UK Companies

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TestLink has opened a purpose-built European service hub in Prague to support the overnight repair of IT hardware and other electronic equipment for UK and other manufacturers, maintenance providers, and corporate users. Companies can achieve cost savings of as much as 30 per cent when they outsource repair and inventory management to TestLink, compared with UK-based services, according to Greg Hughes, managing director.

TestLink of Poole, Dorset, has opened a purpose-built European service hub in Prague to support the overnight repair of IT hardware and other electronic equipment for manufacturers, maintenance providers, and corporate users. TestLink offers managed services for customer call response, equipment repair and distribution of some 250,000 PCs, mobile phones, ATMs and other electronic equipment each year in the UK, valued at £6.5 million.

Companies can achieve cost savings of as much as 30 per cent when they outsource repair and inventory management to TestLink, compared with UK-based services, according to Greg Hughes, managing director. The opening of the new service hub - located 10 minutes travel from Prague airport – will ensure further cost and logistical benefits, he says. The company retains country-located facilities for managing, documenting and monitoring client services throughout the EU.

NCR Corporation is one of the first companies to use TestLink's new service hub. Mike Snell is Director, Service Logistics, Europe/Middle East/Africa. He says: " TestLink as a strategic partner has constantly sought to reduce our ATM repair costs without compromising quality or service levels. The move to Prague has already shown significant cost savings and will support NCR’s ability to provide quality logistics support across mainland Europe and the UK".

TestLink undertakes repairs and refurbishment as well as asset management and tracking, to maximise electronic equipment performance, life expectancy and value, whilst reducing life-cycle costs. The service includes removal of end-of-life equipment for resale or disposal, in accordance with data security procedures and environmental legislation to ISO 14001.

Note to Editors:-

TestLink offers four service components for UK manufacturers, maintenance and warranty providers, and corporate users: call management, repairs, inventory management and distribution.

-Call management: telephone response to customer contact; management reporting; technical support; warranty validation; dedicated line and answer facility.

-Repairs: trained specialist engineers with access to technical information for all nominated manufacturers; warranty monitoring for 'no cost' service; repair and support capability; and engineering expertise for reclamation of parts.

-Inventory management: strategically located stock depots across Europe; ‘end of life disposal’ in accordance with ISO 14001; and advanced stock management systems to reduce inventory holding.

-Distribution: EU wide coverage via a single partner, timed deliveries across Europe to minimise engineer waiting times; choice of distribution services - technical courier to deliver and install ‘plug and play’ products, next-day coverage throughout the EU to reduce local stock holding, and 4-hour mission critical deliveries from EU stock locations

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Further information:-

Greg Hughes, Managing Director, TestLink. No. 1 Factory Road, Upton Industrial Estate, Poole, BH16 5SJ, UK Tel: +44 (0) 1202 621100. E mail: greg.hughes@testlink.co.uk

Media information:-

Patrick Rea, Rea-TMA Marketing Tel +44 (0) 20 8870 4976 info@rea-tma.co.uk

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