Trials Prove Effectiveness Of New Method Of Producing And Distributing Training Materials

Delta L Printing, an on-demand printing and digital media production company, has announced the highly successful completion of production trials for its Printer Diamond customer service package that is uniquely suited for educational organizations and corporate training departments. The package consists of on-demand production of training literature accompanied by CDs or DVDs, kit assembly, and distribution of training materials to individual students.

STATE COLLEGE, PA (PRWEB) November 4, 2004 -- Delta L Printing, an on-demand printing and digital media production company, has announced the highly successful completion of production trials for its Printer Diamond customer service package that is uniquely suited for educational organizations and corporate training departments. The package consists of on-demand production of training literature accompanied by CDs or DVDs, kit assembly, and distribution of training materials to individual students. The package utilizes the Printer Diamond web-based document management, ordering and reporting system.

According to Edward Donovan, Director, Outreach Office of Statewide Programs for Penn State University, From duplication to logistics and shipping, we experienced zero errors or complaints from students - a remarkable feat considering the large audience and short turn around. The Web-based ordering and tracking system Delta L Printing designed for us was a real asset."
   
The Printer Diamond service package has been designed to solve many of the production problems that training companies and educational institutions face today when producing and fulfilling training aides.
"Since the number of orders or registrations is unknown beforehand," said Alex Heiphetz, President of Delta L Printing, in making the announcement, companies normally over-order and then discard obsolete materials, or under-order and have dissatisfied customers who are unable to receive materials on time."

Furthermore," he added, training companies often need to coordinate the activities of numerous vendors -- for printing, video, CD and DVD production, and fulfillment. If a problem occurs somewhere in the chain, it is hard to pinpoint the error and prevent it from happening again. This forces some companies to produce training materials in-house, distracting staff from their main responsibilities and creating less than professional-quality materials".
   
To solve problems such as this, continues Heiphetz, "We created a web ordering / registration system for our customers clients or students. We then produce all materials based on incoming orders or registrations. This is done within a 24-hour turnaround. As a result, we have no over- or under- orders. Our customers use the system to manage documents, control versions, monitor materials usage, and even monitor shipping and deliveries."
   
For the Penn State Outreach project, Delta L produced the exact number of DVD copies needed for enrolling students and then assembled final kits containing either videotape or DVDs (depending on the students preference) and printed documents. The kits were ready for shipment either the same day, or the very next day, after the order was received. The Printer Diamond service made ordering, production and fulfillment seamless.

People in Penn States Outreach program also gained valuable insight on student preferences -- videotape or DVD -- that will help them plan support materials for future courses," Heiphetz pointed out.
The Printer Diamond on-demand service is also ideal for companies that normally would reproduce training materials in-house. One such customer, Remcom, Inc., a State College, PA software company, used to produce both documentation and CDs in-house because they could not find a vendor who could produce rapidly changing materials on-demand in an economical manner. Delta L Printing combined these capabilities with an easy to access, convenient web-based document management and ordering system that enables Remcom to maintain control of different software versions, order software with the proper accompanying documentation, and track order fulfillment.
   
Dr. David Carpenter, Director of Product and Application Engineering for Remcom, said, The whole process used to consume valuable staff time, time that our people could have been spending on other responsibilities. Now, we order all the materials on-line and receive them within one to two days. We are also very pleased with several changes to the manuals suggested by Delta L that made them look more professional and help us compete in the global market."

Training needs often change, especially in the high-tech arena where users must be educated on the latest developments.

When changes are made in software, training materials need to be updated and distributed quickly. There is no room for mistakes," concluded Heiphetz. The proper materials need to be sent to the proper people, one hundred percent of the time."

Delta L Printings Printer Diamond service is completely accessible on-line, thereby saving valuable time and equipment expense for users.

Further information on Delta L Printing and its Printer Diamond service can be obtained by visiting www.deltaLprinting.com or calling 814-234-0900.

###