MCDST Help Desk Training Videos Available From CBT Nuggets

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Training videos are now available for MCDST certification, focusing on help-desk and technical support issues on Microsoft Office and the Windows XP operating system. XP Service Pack 2 is also covered in the training.

CBT Nuggets, Inc. announced the release of their latest videos, providing training for the Microsoft Certified Desktop Support Technician (MCDST) certification. The MCDST was designed to provide a base of knowledge and skills required to support end-users working with Microsoft Office applications and the Windows XP operating system.

The training covers the objectives outlined by Microsoft exams 70-271 and 70-272 for MCDST certification. CBT Nuggets, Inc. presents the concepts in a series of short, 20-30 minute video segments or “nuggets”, so that the material learned can quickly be put to use on the job.

“The MCDST is a fantastic new certification program that teaches real-world solutions to real-world problems. Rather than focusing on how to use features of an application, it actually shows you how to solve the most common issues faced by an end-user”, said CBT Nuggets, Inc. President, Dan Charbonneau.

“By providing a standardized level of knowledge, technical support issues are resolved faster to provide an increase in productivity both for the help-desk representative and the end-user. That type of success can directly impact a company’s bottom line”, continued Charbonneau.

CBT Nuggets, Inc. products provide comprehensive training for Microsoft®, CompTIA®, Citrix ® and Cisco® certification exams. The training is designed to offer technical accuracy in conjunction with real-world analogies to promote understanding for beginners and experts alike.

CBT Nuggets, Inc. is the leader in video-based IT certification training. Based in Eugene, Oregon, the company was founded in 1999 and is committed to providing quality educational training videos to the information technology industry. For more information, visit

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Microsoft is a registered trademark of Microsoft Corporation. CompTIA is a registered trademark of the Computer Technology Industry Association, Inc. Cisco is a registered trademark of Cisco Systems, Inc. Citrix is a registered trademark of Citrix Systems, Inc. (CISSP) is a registered certification mark of the International Information Systems Security Certification Consortium, Inc.

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Jeff Short