(PRWEB) November 6, 2004
Most people will not complain in person and often will not make a phone call or write a letter, hence valuable customer feedback is lost.
ÂGathering complaints is essential to understanding what your customers like and dislikeÂ said Clive Goodman, Managing Director of ServCheck, Âbut less than 1 in 23 customers will actually complain in person or on the phone.Â
Gathering and using complaint data is a powerful tool in growing a business and protecting it against competition.
ServCheckÂs recently announced Customer Feedback Solution utilizes SMS (Short Message Service) technology as a convenient and reliable information channel.
ÂSMS is a great method for getting feedback as customers find it convenient, immediate and they feel safe complaining,Â said Goodman, Âits also convenient for a company to process, as messages are to-the-point and the text is immediately and always available on computer.Â
ServCheck SMS makes it easy for a company to locate problem times of day, day of the week and it can even analyze the messages itself and inform the right person when something important has occurred. Action can immediately be taken and lessons learned.
ServCheck have partnered with MessageNet to provide the SMS Gateway solution.
ÂSMS is a highly personalized and immediate tool,Â said Mel Kelleher, Client Executive for MessageNet, Âbeing able to register your complaint on the spot without the face to face tension makes it more likely to encourage feedback.Â
Capturing and effectively analyzing customer complaints and feedback is the best way of getting insight into your business and identifying what you are doing well and where you can improve in order to retain your customers.
ÂHaving the ServCheck sign displayed in your shop or on your till slip shows that you take customer service seriouslyÂ, said Kelleher Âand SMS is such an easy and effective method to collect this type of information.Â
FOR MORE INFORMATION:
Clive Goodman Â Managing Director, ServCheck, firstname.lastname@example.org
Rohan Lean Â Managing Director, MessageNet, email@example.com
Mel Kelleher Â Client Executive, MessageNet firstname.lastname@example.org
ServCheckMessageNet Pty Ltd
Suite 103/242 Glenhuntly RoadLevel 4, 606 St Kilda Road
Elsternwick Vic 3185
Melbourne Vic 3004
Phone: 040 140 1204
Phone: 038 517 8000
ServCheck is a Melbourne, Australia-based business dedicated to improving communication between our clients and their customers. We believe that there is a lot of customer-satisfaction feedback-data out there that is not being captured by the traditional systems of letters, phone calls and in-person conversation. This data is vital to look for problem areas and potential opportunities. http://www.servcheck.com.au
MessageNet is a leading provider of mobile solutions, developing messaging and information provision products for the Corporate Sector. Our products include MessageNet SMS/MMS Services, SMSCampaigns, MMS Warehouse and Premium Rate SMS. http://www.messagenet.com.au
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