(PRWEB) November 15, 2004
Halifax, NS Canada Â ÂInternal business collaboration has been a priority in many organizations for a long time,Â Justin Webster, VP Business Development commented. ÂHowever as of yet, no other On-Demand Customer Relationship Management (CRM) or Sales Force Automation (SFA) provider has addressed this issue. Salesboom is set to pioneer the markets in collaborative systems integration (Collaboration Suites) with its CRM offering, and the enhancements to our already versatile instant messaging system are just the beginning. Salesboom understands that internal collaboration, by having a versatile employee collaboration tool, is one of the greatest ways to increase productivity within your employee base, and weÂre proud to offer the means to accomplish this in our newest release of the Salesboom.com Customer Relationship Management (CRM) / Sales Force Automation (SFA) service offering. Corporate Messaging Services are here to stay.Â
By enhancing its current Web-Based Instant Messaging (IM) Service, the Salesboom CRM / SFA service will be much easier to use, more efficient, and make internal team collaboration a much larger focus in the areas of Corporate Messaging. This will help with company-wide collaboration efforts by putting a solid employee collaboration tool directly in front of the users. Based on surveying existing customer bases, the Salesboom On-Demand Instant Messaging (IM) Client will undergo many changes. An enhanced search engine specifically for the message archive will be introduced, allowing users to search through messages much like they can in personal e-mail programs. Also, a Âgroup chatÂ interface will be introduced, furthering the ability for teams of employees to collaborate on a particular task. This can be made as an event to help with task management, and users are simply invited into the chat by whoever is hosting it. The Group Chat feature will tie intricately into the Salesboom.com On Demand Project Management feature, which still has been unparalleled in the On-Demand CRM industry. Further additions have been made to the service which will allow users to use the Instant Messaging (IM) Service more fluidly throughout the Salesboom CRM / SFA application, by introducing many more venues where a user can quickly send a message to a co-worker who has had any fingerprint on the record that is currently being viewed. Furthermore, the Web-Based Employee Collaboration tool will boost productivity by disallowing employees access to popular public instant messengers (IMs) which are frequently used to chat with friends, family and personal acquaintances during company work hours.
ÂThe Salesboom Web-Based Instant Messaging (IM) Service has been a feature that weÂve designed the rest of the application around from the ground up,Â commented Rami Hamodah, Salesboom.com President and Co-Founder. ÂContextual Collaboration has always been a focus of ours. Based on user feedback, Salesboom recently developed many new enhancements to help increase productivity and eliminate the need for insecure public Instant Messaging (IM) software, such as MicrosoftÂs MSN MessengerÂ®, ICQÂ®, AOL Instant MessengerÂ®, or the Yahoo Instant MessengerÂ®. We firmly believe that internal employee collaboration tools are an important part of any CRM implementation, and IÂm not quite sure how SalesboomÂs competition, such as Salesforce.com (NYSE: CRM), could have overlooked such basic yet very necessary functionality. Company wide collaboration is one of the biggest parts of CRM, and itÂs been shown to increase employee productivity by unimaginable amounts. SalesboomÂs Customer Relationship Management (CRM) / Sales Force Automation (SFA) services address these needs, and gives a truly On Demand Instant Messaging Collaboration solution to all of its customers.Â
The new functionality included in the Salesboom Enhanced Web-Based Instant Messaging (IM) service has seen preliminary results from internal testing, and shows a high rate of employee adoption. The Web-Based Instant Messaging feature, with many changes designed to increase usability and employee adoption for the new company wide collaboration tool, has seen a huge amount of positive feedback, indicating the newly enhanced feature is heading towards huge success in facilitating employee collaboration efforts. By allowing an inexperienced sales or service agent direct access to more experienced senior agents, resolution for a customer inquiry can be reduced from days to minutes. This type of internal employee collaboration can be directly translated into increased sales and decreased overhead.
The Salesboom.com On-Demand Enhanced Instant Messaging (IM) Service will be deployed to all of its customers across all editions in the near future. To learn more about the Salesboom Enhanced Instant Messaging (IM) service and Business Collaboration tools, or to find out more about the industry leading Salesboom.com On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) suite of applications, please contact Salesboom directly at 1.877.CRM.SALE (1.877.276.7253) or via e-mail to firstname.lastname@example.org. More information is also available at the Salesboom web site by visiting http://www.salesboom.com.
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