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Calendars.com Sets a Date with Fuze
Calendars.com implemented the Fuze Q&A suite to offer superior customer service to its customers, especially important during the high-volume holiday months.
Bellevue, WA (PRWEB) November 21, 2004 --- Calendars.com, the worlds biggest online calendar seller, implements the Fuze Q&A Suite to offer superior customer service to its customers.
Calendars.coms general manager Hillel Levin estimates the 2004 calendar market at more than $600 million, up 10 percent over 2003 calendar sales. Managing the customer service resources to support this growth is one of the challenges Calendars.com faces. Fuze Q&A Suite was selected as a cost-effective way to improve online self-help and assisted service for Calendars.coms customers.
The effectiveness of the Fuze Suite has exceeded our expectations. In September alone, we had 39,000 inquiries, and 94% of those were answered by the knowledge base. Fuze allows us to quickly scale with holiday volumes." said Christi Graybill, Customer Care Manager.
About Calendars.com
Founded in 1999, Austin, Texas-based Calendars.com is the largest online calendar store, with more than $10 million in sales and more than 5,000 titles in stock. Calendars.com is an affiliate of Calendar Club LLC, which has become the world's biggest retailer of calendars, selling millions of calendars each year primarily in shopping malls. During the holiday season, Calendar Club operates more than 1,000 stores throughout the United States and five other countries.
About Fuze Digital Solutions
Fuze Digital Solutions, LLC (www.fuze.com), based in Seattle WA, offers a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality. For more information about Fuze Digital Solutions, call 425-649-1246 or email info@fuze.com
MEDIA CONTACTS:
Calendars.com
Denise Fraser
512.344.2026
Fuze Digital Solutions
Jean Van Court
info@fuze.com
425-649-1246
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