Fremont, CA (PRWEB) November 29, 2004
Everdream Corporation, the leader in hosted desktop IT services, today announced that American Ref-Fuel Company, a leading waste to energy company, has selected Everdream as its on-demand IT service provider. Everdream now provides American Ref-Fuel with an affordable suite of outsourced IT services including asset management and inventory tracking, patch management, electronic software distribution, licensing management and remote desktop tools, allowing them to provide state-of-the art support and protection for its over 400 PC desktops.
American Ref-Fuel transforms millions of tons of municipal waste each year into energy that powers hundreds of thousands of homes. As the largest waste-to-energy provider in the Northeast, American Ref-Fuel has been doing big things in energy, but as a mid-sized company, they needed an affordable IT service solution that not only provided service excellence to its employees but also strong support for its IT management staff.
ÂEverdreamÂs outsourcing model is a perfect match to our IT needs, as we purchase the services we need, pay an affordable monthly fee and are able to assure uptime and availability for our entire staff,Â said Jeff Winter, IS director for American Ref-Fuel. ÂIn addition, with the Everdream service, we now have access to over 2,000 data points about the companyÂs computing environment which greatly impacts our business performance and IT productivity.Â
EverdreamÂs remote desktop management service proved its value early on when a recent virus struck American Ref-FuelÂs Niagara Falls site. In the past, American Ref-Fuel would have sent an IT team on a plane to manage the problem. Working with one IT coordinator in Niagara and using EverdreamÂs Remote Control tool, American Ref-FuelÂs IT team was able to quickly identify infected computers and make the repairs from their headquarters location. ÂEverdreamÂs Remote Control tool provides us tremendous savings as we are able to immediately remote in to any machine and physically support each customer,Â added Winter.
The Everdream value proposition helps companies realize their vision for an on-demand desktop management solution through a full suite of hosted IT services. The companyÂs secure platform provides a single point of contact for all IT issues and improves productivity through better service management. As a leading provider of managed, on-demand IT services, Everdream helps customers realize their IT service vision and goals.
ÂOne of the benefits of hosted IT services is that it frees up IT teams so they can focus on other core competencies while easily monitoring critical processes like request ticketing, licensing and asset management,Â said Gary Griffiths, president and CEO of Everdream. ÂWeÂre thrilled that American Ref-Fuel has joined the ranks of those able to leverage our hosted model for a significant return-on-investment.Â
Everdream Corporation is the leading provider of hosted desktop management services that protect, manage and support the enterprise IT infrastructure. Since 1998, Everdream's award winning service and technology has provided businesses with an easy-to-implement, cost-effective alternative for managing IT operations. Through the innovative web-based Control Center, companies receive customized and turn-key services including asset management, virus protection, data backup and restore, software updates and maintenance, patch management and help desk services that enable the IT professional to maximize asset utilization, improve IT support decisions and increase service levels while dramatically reducing costs.
With operational facilities in Fremont, California and Charlotte, North Carolina, Everdream provides services to a wide range of companies including Brocade Communications Systems, Inc., CarrAmerica, City of Charlotte, FedEx Corporation, Premier Inc., Salesforce.com and Sonic Automotive in over sixty countries across the globe. Everdream can be reached at http://www.everdream.com or 888.307.7299.
About American Ref-Fuel
American Ref-Fuel, headquartered in Montvale, New Jersey, is the largest provider of waste-to-energy services in the northeastern U.S. The company was founded in 1983 and is owned by affiliates of Credit Suisse First Boston and American International Group.
Everdream is a registered trademark of Everdream Corporation. All other products and company names herein may be trademarks of their respected owners.
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