Salesboom On-Demand CRM Experiences Unprecedented Influx of Disgruntled Salesforce.com Customers

Share Article

Salesboom's OnDemand CRM/SFA service today announced that they had received an unprecedented influx of dissatisfied Salesforce.com customers. Many reasons have been attributed to the apparent shift in client base, the two most major of which have been cited as being flexibility of the service, and price point.

Salesboom.com, industry leading On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) services provider today released a statement outlining an influx of new customers, most of which stemmed from a growing dissatisfaction of the Salesforce.com service from its existing client base. This growing trend of Salesforce.com customer’s fluctuating to Salesboom is mostly attributed to Salesboom’s highly flexible offering and competitively low price.

Salesboom’s on-demand Customer Relationship Management (CRM) and Sales Force Automation (SFA) service boasts more functionality than Salesforce.com (NYSE: CRM) with features such as Project Management and Billing & Invoicing Automation leading the way. As a leading Salesforce.com competitor, Salesboom offers a superior service offering, highly competitive prices priced at around 50% of the advertised cost of the Salesforce.com Team Edition, and a much more flexible service offering, allowing prospects to deploy a highly customized iteration of the Salesboom service which maps all of their business processes to the system seamlessly. This is the type of offering which Small-Medium sized Businesses (SMBs) require, says Rami Hamodah, Salesboom.com President and Co-Founder.

“Salesforce.com needs to remember where the On-Demand Customer Relationship Management (CRM) model came from,” Mr. Hamodah commented. “Businesses were getting fed up with not being able to customize their CRM solution unless they deployed an army of consultants at $100 per hour each first. Now we get into talks with existing or previous Salesforce.com customers and hear that they had to hire a consulting firm to help customize the Salesforce service for them. How is this beneficial to the Small-Medium sized Business (SMB)? The answer is; it isn’t. That’s why as a major Salesforce.com competitor, we have been flourishing off of their customers who are fed up with trying to fit into the same mold as every other business. It simply doesn’t make sense for companies to stick with Salesforce.com anymore.”

Salesboom.com’s CRM offering boasts a higher flexibility when compared to its major competitors, such as Salesforce.com (NYSE: CRM). Due to this flexibility, Salesboom clients enjoy a highly customizable CRM service offering which is more tailored to their business process automation requirements. This has been one of the leading factors in the unprecedented migration of Salesforce.com customers to the Salesboom competitive offering, according to Mr. Hamodah. Customers simply explain the nuances of their business processes to the Salesboom Team, and they deploy a more focused iteration of the service for each individual customer. Most of these customizations require very minor tweaks and adjustments, and can be done by the end user themselves.

Salesboom’s competitive pricing model offers another edge over its competitors. With a price point that shaves around 50% off of the less functional Salesforce.com Team Edition, smaller customers are finding it much easier to get into the OnDemand CRM space, while larger customers are finding savings that they can reinvest into their company. Salesboom also has other campaigns designed to add more value to their service planned for the future, such as complimentary free training for end users to help increase employee adoption rates.

“What we’re seeing is the backlash of Salesforce.com’s bullying mentality,” Justin Webster, VP of Business Development commented. “Salesforce.com has been focusing so much effort on pushing their competition around that they’ve lost sight of what their Customer Relationship Management (CRM) offering is supposed to be. They’re out of touch with the needs of their customers, and it shows based on how many have converted from Salesforce to Salesboom due to dissatisfaction with the service offering. Salesboom will always be here for the customers first – that is and always has been our focus. Salesboom gives you all the CRM tools you need to succeed, without the price tag.”

The Salesboom OnDemand Customer Relationship Management (CRM) / Sales Force Automation (SFA) service is available from the Salesboom website at http://www.salesboom.com. Interested parties are encouraged to sign up for the free 30 day trial available from the same site. You can also contact Salesboom directly via e-mail at sales@salesboom.com, or via telephone at 1.877.CRM.SALE (1.877.276.7253).

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Justin Webster
Visit website