LiveTime Software Adds Ingres Open Source Database Support to its J2EE Support Applications.

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High performance Ingres RDBMS connectivity improves scalability to LiveTimeÂ?s vendor neutral customer support applications.

LiveTime Software today announced the expansion of databases supported by LiveTime Support Desk and LiveTime Help Desk to include Ingres r3 open source RDBMS from Computer Associates International, Inc. (NYSE: CA). The release, due Q4 2004, will allow LiveTime’s J2EE support applications to capitalize on Ingres’ mature and feature rich open source DBMS, and run across a diverse range of platforms including Windows, Solaris, HP-UX, AIX and Red-Hat Linux.

LiveTime Software is one of the first vendors to react to CA’s release of the Ingres code under its CA Trusted Open Source License. LiveTime anticipates its top-tier customers will take advantage of this new feature as Ingres offers low cost of ownership and a scalable information management component to LiveTime support application deployments. “Ingres’ performance, scalability and mature feature-set give it an advantage over many open source DBMSes,” said Dr George Vossos, CTO of LiveTime Software.

Organizations that require the extra security of cluster failover for the information repository are also expected to deploy LiveTime Support Desk and LiveTime Help Desk with Ingres. Many open source databases only provide standard cluster failover by way of an automatic restart if the database dies. The Ingres Grid Option is a more flexible solution as it allows the LiveTime repository database nodes to attach to the storage substructure for more robust failover. This is essential when running applications in mission critical environments.

With its trusted reliability, earned over 30 years, Ingres promises to be the main contender for many high volume deployments of these mission-critical applications in large-scale enterprises “LiveTime was able to seamlessly embed Ingres into their applications,” said Dr. Darren Williams, CEO of LiveTime Software, “and it will provide customers additional flexibility when deploying on high volume sites.”

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

Media Relations contacts:

USA: Bill Gram Reefer

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows

Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.


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