Fremont, CA (PRWEB) December 1, 2004
Everdream Corporation, the leader in hosted desktop IT services, today announced that Alexander Youth Network (AYN), a leading provider in North Carolina of childrenÂs mental health services, and CNP Technologies, a comprehensive provider of data, voice and security services, have selected Everdream as the sole IT outsourcer for Alexander. CNP now provides Alexander with an affordable suite of on-demand IT services from Everdream including a first line of support help desk, asset management and inventory tracking, patch management, electronic software distribution and licensing management services, providing support and protection for its over 180 PC desktops.
As a successful healthcare non-profit, Alexander is able to allocate eighty-seven percent of its revenue to support direct services for children and families. Given that AlexanderÂs programs and workforce have recently expanded, managing a tight bottom line while providing field support for its remote workers has become increasingly difficult. They needed an alternative to adding internal IT staff and infrastructure.
As the sole provider of IT services for Alexander, CNP originally tried to craft a solution to put people on site at the Alexander office. When they ran the numbers CNP quickly realized that two extra full time employees and a costly infrastructure required an expensive investment that their client was not willing to pay. They turned to Everdream to leverage a low-cost alternative for IT expertise and custom services in order to manage, protect and support their remote workforce.
ÂCNP implemented the Everdream solution in just a few weeks and we are already experiencing higher desktop management service levels and positive end-user feedback,Â said Craig Bass, president and CEO at Alexander Youth Network. ÂNow our staff can fully focus their attention on providing the best service possible for the children we support. We know that our technology investment will result in higher productivity and long-term savings.Â
In addition to providing network engineering and support services, CNP is now able to track and manage AlexanderÂs IT assets from procurement through refresh, including hardware and software inventory, ownership, and warranty/service information. Additionally, they are able to manage all desktop support operations through a single console Â the EverdreamÂ® Control Center (ECC). This secure, web-based platform allows visibility of PC hardware and software configurations and provides key management tools and extensive real-time reporting.
ÂThere is such a wide array of PC problems that irritate mobile workers and prevent them from being productive,Â said John Garret, co-owner of CNP technologies. ÂWhile this business challenge seems simple to fix, hiring and maintaining the staff to provide effective support is costly, time-intensive and often frustrating. The EverdreamÂ® Help Desk and desktop management services provide such unparalleled support, that an in-house solution pales in comparison.Â
ÂMost companies did not go into business to become desktop management experts, but we did,Â said Gary Griffiths, president and CEO of Everdream. ÂFor the mid-market, it doesnÂt make sense to continue investing in expensive internal resources and infrastructure when IT departments can easily adopt a managed service model that makes sense for the companyÂs bottom line.Â
Everdream Corporation is the leading provider of hosted desktop management services that protect, manage and support the enterprise IT infrastructure. Since 1998, Everdream's award winning service and technology has provided businesses with an easy-to-implement, cost-effective alternative for managing IT operations. Through the innovative web-based Control Center, companies receive customized and turn-key services including asset management, virus protection, data backup and restore, software updates and maintenance, patch management and help desk services that enable the IT professional to maximize asset utilization, improve IT support decisions and increase service levels while dramatically reducing costs.
With operational facilities in Fremont, California and Charlotte, North Carolina, Everdream provides services to a wide range of companies including Brocade Communications Systems, Inc., CarrAmerica, City of Charlotte, FedEx Corporation, Premier Inc., Salesforce.com and Sonic Automotive in over sixty countries across the globe. Everdream can be reached at http://www.everdream.com or 888.307.7299.
About CNP Technologies
CNP Technologies is a leading regional provider of data, voice and security technology solutions. The company serves as a strategic partner to clients by creating and implementing solutions that allow them to conquer challenges in changing and emerging markets. CNP also provides the products and services for installation, support, and maintenance of networks for companies of all sizes. For additional information, visit http://www.cnp.net.
About Alexander Youth Network
Alexander Youth Network is North CarolinaÂs leading provider of childrenÂs behavioral healthcare. The company provides a comprehensive array of services developed to treat children with, or at risk for, serious emotional disturbance. Services include day treatment, outpatient therapy, psychiatric residential treatment, foster care, adoption counseling, community-based services, and a shelter for children in crisis. Alexander serves more than 1,200 children each year from nearly three quarters of North CarolinaÂs 100 counties. Visit http://www.alexanderyouthnetwork.org.
Everdream is a registered trademark of Everdream Corporation. All other products and company names herein may be trademarks of their respected owners.
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Neale-May & Partners
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