Autotask Takes IT Services Industry by Storm with Web-Based IT Project and Service Ticket Management Software... Wins 30 New IT Service Providers in The Last 60 Days

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In the last 60 days, Autotask Corporation, the leading IT Services Management software company, has won another 30 IT Service Providers Â? companies that provide outsourced IT and managed services for their clients.

In the last 60 days, Autotask Corporation, the leading IT Services Management software company, has won another 30 IT Service Providers – companies that provide outsourced IT and managed services for their clients.

Building on success in the IT Channel, Autotask today also announced availability of the Autotask IT Services Edition to specifically address the needs of this market.

One of the new customers is Xpedite of Atlanta, a global provider of transaction-based electronic messaging services. “We looked at a number of possible solutions to support the delivery of our Professional Services, and Autotask clearly had the most flexible platform to fit our business,” said Greg Rable, Xpedite’s Senior Vice President of Global Services. “We were also impressed with Autotask’s knowledge of the IT Professional Services business.”

Another new customer is Sada Systems Inc., a technology consulting and outsourced IT services firm. “What attracted us to Autotask is the ability to combine and reconcile all of our billable activities in one system,” said Tony Safoian, CEO of the firm.

Mr. Safoian said that Autotask has streamlined their internal processes so they can manage service calls, implementation projects and maintenance work faster and more accurately than ever before. “Autotask is the only system that has the power and flexibility to meet the unique needs of our IT services company.”

The new IT Services Edition of Autotask was specifically designed to help IT Service Providers manage all aspects associated with the delivery of their services, such as:

· Tracking the customer relationship from prospect, through new customer setup to service delivery and billing.

· Implementing IT and software engagements with robust project management tools that keep every task on track and within budget

· Processing customer service requests with streamlined workflow, automated notification and a secure client access portal that lets customers create their own tickets via the web.

· Tracking and monitoring the billable time that field service technicians spend on support, break-fix calls and scheduled maintenance, with real-time status and reporting.

· Approving and invoicing all services, with the flexibility to handle block hours, time-and-materials, or fixed-price contracts.

· Capturing and converting managed services alerts through Microsoft Outlook into service tickets that are tracked from diagnosis through resolution.

“The combination of all these tools makes IT Service companies run better,” said Autotask CEO Bob Godgart. “In fact, in a recent survey our customers reported real and substantial productivity gains, saving an average of 80% in recording and reporting time-entry and billing functions, and 15% average increase in billable time captured.”

Pricing and Availability

Autotask IT Services Edition is currently available at http://www.autotask.com (or by calling 518-720-3500 ext. 223). Companies can begin to manage business processes more efficiently using Autotask for about $1 per user per day.

About Autotask Corporation

Autotask (http://www.autotask.com) provides business management and project tracking solutions delivered as a web service on-demand. Autotask makes it easy to manage and track people, projects, time and costs by connecting project teams to business teams for better business decisions. Founded in March 2001, Autotask now the #1 IT Services Management Solution with thousands of IT Service Professionals using the software across the U.S. and Canada. Autotask was recently named the 2004 Rising Star by TechConnex.

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Don Goncalves
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