(PRWEB) December 9, 2004
The U.K and European independent directory enquiries tracking study, 118tracker.com has announced today that the most frequently used 118 directory enquiry numbers are delivering in excess of 95% accuracy, according to the 18th report produced by the only independent Directory Enquiries tracking study.
The latest findings from the UK's only independent directory enquiries tracking study, show that the general public can be confident with 118 directory enquiries. This report arrives as 118tracker.com announced The 2005 International Directory Enquiries Conference. Working with all of the leading suppliers to the UK and Europe the conference has been built around the industries needs exactly.
This interactive one day conference will be followed by the prestigious 2005 Directory Enquiries Awards Gala Evening. Following from the success of this years awards, next years already promises to be a massive success. Support has been received from all around the globe for both the awards and conference. The 2005 Awards will also focus specifically on the agents that actually deliver the service on a daily basis.
118tracker.com is the only independent quality analysis of the directory enquiries sector carried out prior to, during and after the UK deregulation. 118Tracker.com carries out more than 1200 mystery shopping calls per month, online searches, 1200 consumer interviews per quarter and delivers in depth analysis of best practice across all company interfaces on a monthly basis. 118tracker.com inspire a quality driven culture throughout the global directory services sector. 118tracker.com's tracking study is the only industry tracking report that is based upon a definitive customer experience analysis and directory enquiries-specific quality measurement. It gives companies around the globe a clear benchmark for assessing and improving their overall service.
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