Everdream IT Services Allow Resun Corporation to Streamline Business Technology Processes and Improve Internal Customer Service

Share Article

Growing Mid-Market Business Taps Everdream Help Desk Services and PC Management Platform for Expertise and Simplicity

Everdream Corporation, the leader in hosted desktop IT services, today announced that Resun Corporation, a premier service provider in the modular facilities industry, has selected Everdream on-demand IT operational services as an alternative to in-house support. Everdream now provides Resun Corporation with customized help desk services, asset inventory and tracking, software license management, electronic software distribution, virus protection, online backup and recovery and patch management to streamline operational processes and allows Resun to concentrate on their own core business competencies.

Resun Corporation is a leader in providing modular space solutions to the education, healthcare, federal government, commercial, and construction markets throughout the United States. When Resun Corporation’s Business Technology Group reviewed their internal IT operations, it became apparent that leveraging an outsourcer’s core competency for desktop management and customer service would allow Resun’s Business Technology Group to focus on an increasing pipeline of visible large-scale projects. Everdream’s on-demand service model was a perfect match.

“We needed a reliable and secure solution that would address our entire desktop management needs and an IT provider that could implement expediently to get us moving forward on our growth path,” said Emmanuel Ramos, CIO for Resun Corporation. “Everdream’s best-in-class technology allowed us to get up and running within a matter of days. We now have immediate access to extensive desktop management operations and reporting through one web-based console.”

Resun Corporation was particularly impressed with the Everdream Help Desk and its 24/7 service and support, as Resun was able to avoid the costly choice of building an entire desktop management infrastructure in-house. In addition, an 800 number, human call response in less than 60 seconds, and a full audit trail of every call has allowed Resun to confidently provide instantaneous issue resolution.

“Everdream’s outsourced Help Desk has quickly exceeded our expectations,” added Ramos. “We were not only able to avoid the high costs of building the expertise in house, but we are now experiencing superior customer service that will directly impact our bottom line.”

For a small, predictable monthly fee, Resun now has access to a full suite of customized Everdream Services. Asset Management provides detailed hardware and software inventory reporting for PC and mobile systems across the organization and Everdream’s patented Software Distribution service is used for the rapid deployment of any application to any online user at any time—automatically. Patch Management automatically identifies, distributes and installs necessary software patches while allowing administrators to track security status and evaluate system protection. The Virus Protection service automatically updates the PC's defensive systems to quickly combat new viruses while the online backup protects users by securely and automatically backing up their data to fully redundant, off-site data facilities.

“The Business Technology team at Resun understands that they can figure out how to take care of desktop management internally,” said Gary Griffiths, president and CEO for Everdream. “But, with all the other challenges they face in a growing business, they asked themselves the basic question: ‘Why would we want to?’”

About Everdream

Everdream Corporation is the leading provider of hosted desktop management services that protect, manage and support the enterprise IT infrastructure. Since 1998, Everdream's award winning service and technology has provided businesses with an easy-to-implement, cost-effective alternative for managing IT operations. Through the innovative web-based Control Center, companies receive customized and turn-key services including asset management, virus protection, data backup and restore, software updates and maintenance, patch management and help desk services that enable the IT professional to maximize asset utilization, improve IT support decisions and increase service levels while dramatically reducing costs.

With operational facilities in Fremont, California and Charlotte, North Carolina, Everdream provides services to a wide range of companies including Brocade Communications Systems, Inc., CarrAmerica, City of Charlotte, FedEx Corporation, Premier Inc., Salesforce.com and Sonic Automotive in over sixty countries across the globe. Everdream can be reached at http://www.everdream.com or 888.307.7299.

About Resun Corporation

Since 1986 Resun has provided modular space solutions to healthcare, educational, military, and commercial clients across the United States. A leader in the modular space industry, Resun Corporation’s projects have ranged from 25 square foot guard sheds to 160,000 square foot multiple story facilities. Years of experience providing modular solutions across industries, geography and budgets have resulted in extensive knowledge of the engineering, specification, maintenance and construction requirements associated with projects of almost any magnitude.

Operating from more than 33 offices across the nation and headquartered in Northern Virginia, Resun offers a level of service only a company which understands a customer’s markets and business can offer. Resun’s highly experienced project teams provide its customers with a depth of service uniquely responsive to industry needs. In this way, Resun ensures its customers get effective, flexible, and economically feasible space without the headaches or long-term responsibilities usually found in the traditional construction process.

Everdream is a registered trademark of Everdream Corporation. Resun is a registered trademark of Resun Corporation. All other products and company names herein may be trademarks of their respected owners.

# # #

Company Contact:

Amy Cole

Everdream Corporation

510-818-5504

pr@everdream.com

PR Contact:

Aparna Aswani

Neale-May & Partners

650-328-5555 ext. 132

aaswani@nealemay.com

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Amy Cole