CMS Consultants Selects Salesforce.com to Successfully Address Its Growing Customer Management Needs
Integrated on-demand CRM will allow CMS to easily manage and share real-time customer information for better sales and support coordination
Springfield, VA (PRWEB) December 22, 2004 -- CMS Consultants, Inc., developer of WorldLink, an enterprise shipping software solution has selected salesforce.coms award-winning customer relationship management (CRM) service to easily manage and share customer and support information throughout its organization.
After a thorough evaluation, CMS Consultants determined that Salesforce.com and the new Supportforce.com on-demand customer service tool delivered greater integration and reduced implementation risk and cost. Additionally, because there is no software to install or maintain, CMS will also be able to dramatically reduce its total cost of ownership while providing its sales and support teams with state-of-the-art CRM.
CMS is a growing company," said Wil Fekeci, CMS president. We needed a CRM solution that would grow with us and yet also provide an immediate yield when it came to offering our customers ever-greater levels of service. Salesforce.com best met our needs."
Cynthina Heinsohn, CMS QA manager, said: "When it came to selecting a CRM system, ease of integration was critical. We need a CRM solution that can integrate with systems such as our accounting system and software license generator. Salesforce.com was the only CRM tool that could be immediately deployed with full integration capabilities to match our future requirements."
About CMS Consultants, Inc.
CMS Consultants is a logistics management innovator, providing transportation, shipping and logistics solutions to more than 400 customers worldwide. With more than 16 years in the shipping management industry, CMS is a long-time shipping solution reseller and developer noted for industry excellence. The companys competitive advantage is its focus on the business management aspects of its customers shipping solutions, also providing powerful enhancements to heighten a companys shipping efficiency and customer service capabilities, and readily enabling the ability to analyze the vast collection of shipping data.
CMS satisfied customers number more than 400 customers in the U.S., Europe and Asia. Customers include many Fortune 500 companies.
For Information Contact:
CMS Consultants, Inc.
Kathy Herrmann
Director of Marketing and Channel Sales
(703) 455-8292, x114
kherrmann@cmsconsultants.com
www.cmsconsultants.com
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