MaxUse Releases New User Performance Product

UserAssist Pro raises the bar for e-Learning and Electronic Performance Support content delivery and management software.

Fredericksburg, VA (PRWEB) March 19, 2004 --MaxUse, LLC, a company specializing in e-Learning, workforce performance, and software acceptance solutions, today announced the availability of UserAssist Pro, a training and electronic performance support product solution for users of computer systems. UserAssist Pro combines a visionary instructional design model and content development templates with a Web-enabled tool that delivers online reference materials, e-Learning content, and just-in-time performance support capabilities to a broad range of employees or customers.

UserAssist Pro targets the recollection void" that plagues both classroom and web-based training solutions. In most businesses today, users are engorged with systems and process information before ever being exposed to new business systems. Typically, they remember only a fraction of what is presented during training or the business rules change, thus yielding the training somewhat invalid. Then on the job, there are few if any effective tools to provide users the immediate assistance they need at critical workflow junctures. This results in inefficiencies, downtime, and heavy reliance on support centers and help desks, all of which negatively impact productivity and drive up costs.

UserAssist Pro provides an innovative delivery medium that serves-up a spectrum of electronic knowledge objects to users via a single dashboard" interface. Everything including traditional online help, task guides, mini-lessons, chat and discussion group interfaces, and full-blown web-based training is available and searchable from the dashboard, all within the context of the workers job role. And, the dashboard supports multiple products, applications, or departmental knowledge domains. All user access and search results are recorded and reportable, enabling an analysis of the effectiveness of the knowledge transfer that is crucial to workforce performance assessment.

Conventional classroom delivery and e-Learning courseware is not meeting the needs of technology workers, and online reference and knowledge management systems are too bland for most users," say Albert Starck, CEO of MaxUse. UserAssist Pro spans the reference-training continuum and its the first product to address the multitude of learning elements in an integrated fashion thats interesting to users."

UserAssist Pro 1.6 standard features:
•   Built on a 100% Web-based architecture. No client install required (other than the widely used Macromedia Flash Player)
•   Includes a 'mini-Learning Portal technology for registering and administering users access to learning content
•   Provides users with access to a variety of text-based and rich-media knowledge objects and support tools from one consolidated Web-based interface: the Dashboard
•   Supports the following knowledge objects and/or integration with the other systems, and support tools.
o   Task guides
o   Decision guides
o   Conceptual mini-lessons
o   Chat and discussion groups
o   Remote-control software support
o   Full e-Learning course(s)
o   Knowledge Management system
o   Library of printable resources
•   Enables creation of role-based user profiles, so that only relevant knowledge items are displayed to end-users, based on their job role
•   Supports up to nine discrete groupings of knowledge/support through Dashboard tabs, enabling a performance support team to leverage UserAssist Pro for multiple knowledge needs-all through one interface
•   Enables training and performance support professionals to easily leverage existing training materials for distribution through the Dashboard, allowing maximum reusability of current solutions
•   Supports integration with many Web-based Learning Management and Knowledge Management systems for ease of user access
•   Provides reporting capability to enhance understanding of content usage by your organization; reports can be configured to determine potential performance gaps or deficiencies in training or other knowledge content
•   Uses content created with popular and easy-to-use tools like Microsoft Word and PowerPoint, and Macromedia Flash and RoboHelp

UserAssist Pro 1.6 is available immediately. The product is licensed as a perpetual, per/seat server license starting at a standard list price of $10K for the first 100 users with additional seats at $25/seat. Lower per/seat prices are available with volume discounts.

About MaxUse, LLC
Located in Fredericksburg, VA, MaxUse helps empower workforce performance and improve overall corporate competitive position with learning and performance support products and services. The MaxUse UserAssist family of products delivers crucial role-based information to employees and customers, just-in-time and just-in-context via a 100% Web-based delivery engine. The MaxUse staff of learning and performance support professionals can help clients assess their current operational environment, build a plan for effective knowledge transfer of key operational information, upgrade and optimally align their learning and performance support systems with corporate goals, and ultimately improve employee performance and efficiency. Visit www.maxuse.com.

UserAssist is a trademark of MaxUse, LLC. Other trademarks listed are the property of their prospective owners.

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