Wicom and Fujitsu Extend Partnership, Fujitsu Provia Operating Model to Include Wicom VoIP Solutions
Wicom Communications, the leading European provider of IP contact center and enterprise communications software, and Fujitsu, a provider of advanced IT services and product solutions, today announced an extended partnership, bringing Wicom VoIP solutions as integral part of Fujitsu Provia operating model. Provia is the Fujitsu spearhead product in Finland, offering Fujitsu clients a complete IT outsourcing package.
HELSINKI, Finland (PRWEB) May 7, 2004 -– Wicom CSS software replaces traditional PBX systems and enables the Provia customers to manage their voice and data communications as well as customer service in a centralized and cost efficient way. IP phone brings the customer a wide range of advanced voice, directory and personal reachability services, along with a number of other tools to make communication more simple and effective.
Cost efficient management of calls and other contacts is becoming one of the most important success factors", said Juha Korsimaa, Development Manager of Provia telecom services, Fujitsu. Wicom software allows our customers to improve and manage the communication of each employee and to ensure the quality of customer service throughout the organisation."
"This partnership brings Provia customers a new opportunity to deploy a VoIP solution to further improve customer service and communication, packaged as an integral part of managed IT and telecom services. Due to its open architecture, the Wicom CSS software can be linked with CRM, ERP and other business solutions", said Ilkka Kivimäki, President and CEO, Wicom Communications. We believe this partnership brings attractive new benefits for Fujitsus customers and boosts the demand for VoIP technology".
Provia operating model was extended to telecom services in 2003. Provia includes now e.g. PBX services, fixed network calls and subscriptions, mobile phone services, contact center solutions and versatile end-user applications. Along with Wicom, the cooperation partners of the Provia telecom solutions are Finnet Networks and Song Networks. In conjunction with the extension of Provia to telecom services, Fujitsu deployed the most extensive VoIP solution yet in the Finnish market. A total of 1,600 Fujitsu employees had their old desktop phones replaced with an IP based Wicom solution.
Wicom contact center solution is based on Wicom CSS (Communications Server Suite), an open all-IP communications server architecture for unified queuing, prioritizing, and routing for all contacts. The suite includes the functionalities of a traditional PBX telephony system and offers a clear migration path to centrally managed and administered all-IP business communications.
Gartner Inc. ranked Wicom in the visionaries" quadrant in its report titled Contact Center Infrastructure Magic Quadrant 2003 – EMEA Region", Wicom being the only new entrant.
For more information, please contact:
Wicom Communications, Mr. Pekka Porkka, VP Marketing, tel. +358 9 5257 7568, pekka.porkka@wicom.com
Fujitsu Services Oy, Mr. Juha Korsimaa, Development Manager, +358 45 7880 1025, juha.korsimaa@fi.fujitsu.com
About Wicom Communications Ltd.
Wicom Communications is the leading European provider of IP contact center and enterprise communications software solutions for fixed and wireless network environments. Wicom offers an open all-IP communications server architecture for unified queuing, prioritizing and routing for all contacts. Wicom is headquartered in Espoo, Finland, with sales offices in Amsterdam, London, Munich, Stockholm and R&D facilities in Tampere (Finland). Wicom products and solutions are available through selected partners; value added resellers, service providers and system integrators throughout Europe. For more information, please visit our web site at www.wicom.com.
About Fujitsu Services Oy
Fujitsu Services Oy is a provider of advanced IT services and product solutions. We secure our customers business efficiency by delivering comprehensive IT systems and integrating global software applications. Our thorough understanding spans across a wide spectrum of industry verticals, including food industry, manufacturing, finance, government, retail, and telecommunications.
In Finland, our spearhead product is the Provia operating model, whereby Fujitsu assumes responsibility of the customers entire IT infrastructure, including applications. Currently over 70,000 workstations of 75 customers are managed by the Provia service. Fujitsu help desk was awarded the best help desk in Finland in 2003. Fujitsu Services Oys annual net sales amount to approximately 300 million euros. The company employs 1,600 people in Finland.
Fujitsu Services Oy is part of the global Fujitsu Group. Fujitsu Limited is the worlds third largest IT services provider and the largest in Japan, with headcount of nearly 160,000 in over 60 countries. For more information, please visit: www.fujitsu.com.
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