Wicom Partners With T-Systems to Distribute IP-based Contact Center Solutions to Major International Corporations
Wicom Communications, the leading European provider of IP contact center and enterprise communications software, and T-Systems, one of Europes leading providers of information and communications technology, today announced a partnership. According to the partnership agreement, T-Systems will distribute and support the Wicom Contact Center solution in the European market.
HELSINKI, Finland (PRWEB) May 18, 2004 -– T-Systems offering includes end-to-end IT and telecommunications services, as well as integrated solutions based on both areas. T-Systems customers are typically international players who require the delivery of products and services of consistently high quality. T-Systems, a division of Deutsche Telekom AG, is currently represented in over 20 countries.
We are focused on the integration of information and communications technologies, products, services and networks, and on comprehensive e-business solutions made possible by their integration. Wicom Contact Center solution complements our portfolio providing us with highly scalable leading state-of-the-art technology that enables flexible and efficient design, organisation and operation of contact centers", said T-Systems Markus Naaf, Member of Branch Management, Business Unit Aachen, Germany. With Wicom software we are able to provide our customers with large-scale, tailor-made contact center solutions with rich functionality at a low upfront investment and fast deployment time."
Since T-Systems is Europes second-largest systems integrator and a global organisation, we are confident that this partnership brings attractive new benefits to a wide range of major international corporations and boosts the demand for VoIP technology", said Ilkka Kivimäki, President and CEO, Wicom Communications.
Wicom Contact Center solution is based on Wicom CSS (Communications Server Suite), an open all-IP communications server architecture for unified queuing, prioritizing, and routing for all contacts. The suite includes the functionalities of a traditional PBX telephony system and offers a clear migration path to centrally managed and administrated all-IP business communications.
Gartner Inc. ranked Wicom in the visionaries" quadrant in its report titled Contact Center Infrastructure Magic Quadrant 2003 – EMEA Region", Wicom being the only new entrant.
About Wicom Communications Ltd.
Wicom Communications is the leading European provider of IP contact center and enterprise communications software solutions for fixed and wireless network environments. Wicom offers an open all-IP communications server architecture for unified queuing, prioritizing and routing for all contacts.
Wicom is headquartered in Espoo, Finland, with sales offices in Amsterdam, London, Munich, Stockholm and R&D facilities in Tampere (Finland). Wicom products and solutions are available through selected partners; value added resellers, service providers and system integrators throughout Europe. For more information, please visit our web site at www.wicom.com.
About T-Systems
T-Systems is one of Europes leading providers of information and communications technology (ICT). Within the Deutsche Telekom group, T-Systems is responsible for serving major business accounts. The company has some 41,000 staff on its payrolls in more than 20 countries. In 2003, the solutions provider generated €10.6 billion in sales.
T-Systems solutions improve the business competitiveness of its customers in the industry sectors telecommunications, services and finance, public and healthcare as well as manufacturing. The company optimizes processes and cuts costs for its customers, thus providing them additional flexibility for their core business. T-Systems makes targeted use of industry expertise and cutting-edge technology. Its services range from the integration of new ICT solutions into existing customer systems, through the implementation and operation of desktop systems, data centers and networks, all the way to telecommunications services and solutions for international carriers.
T-Systems services encompass all levels of the information and communications technology value chain, spanning from ICT infrastructure and ICT solutions, up to and including business process management.
For more information about the company and its services, see www.t-systems.com.
For more information, please contact:
Wicom Communications, Mr. Pekka Porkka, VP Marketing, +358 9 5257 7568, pekka.porkka@wicom.com
T-Systems International GmbH, Media Relations, Tel: +49 69 665 31-126, Fax: +49 69 665 31-139, presse@t-systems.com
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