Telecom Books

Tel-e-com-mu-ni-ca-tions – is defined by Websters as the science and technology of transmitting information as words, sounds, or images, over great distances, in the form of electromagnetic signals as by telegraph, telephone, radio, or television. In modern lexicon, telecommunications has simply come to be called by its short version, telecom."

(PRWEB) June 6, 2004 -- Tel-e-com-mu-ni-ca-tions – is defined by Websters as the science and technology of transmitting information as words, sounds, or images, over great distances, in the form of electromagnetic signals as by telegraph, telephone, radio, or television. In modern lexicon, telecommunications has simply come to be called by its short version, telecom." Its evolution from the simple devices first invented by Alexander Graham Bell, to the massive computer networks connected by telephone lines that now transmit zeros and ones, and known to us today as the Internet – is a monumental achievement of no less importance than the building of The Great Wall of China, or mans accomplishment of powered flight. Telecom is the lifes blood of any modern society.

The dizzying array of choices and services available in the industry has spawned the need for its own dictionary. The best known of these is Newtons Telecom Dictionary. For insight into how telephones work and solving end user problems for the technically challenged theres The Telephone Troubleshooting Desk Reference, by author C. Jonathan Lewis. Lewis cut his teeth" during a twenty-eight year career at Verizon, retiring in 1998. Lewis book has been recognized by the prestigious, TELEMANAGEMENT, Canadas leading telecom journal, as a genuinely useful item." While extremely consumer friendly, I found the book to be very informative and one neednt be a techno-geek.

Published December 15, 1999… This award-wining book, recipient of a Writers Digest – 2000 National Self-Published Book Award," describes the eleven most common problems that cause service interruptions and what to do about them. Its a handy guide written for technicians and now modified for use by the general public -- serving the needs of both business and residential customers.

It is also used by RBOCs (Regional Bell Operating Companies) and CLECs (Competitive Local Exchange Carriers) to train their in-house repair, sales, and customer service representatives… Its apparent appeal to telecom pros and consumers alike make it stand out as rather unique among telecom books. All the more poignant since Lewis was told by publishing pros that a book meant to train technicians would have no appeal to the general public… that such a book couldnt be done. Well, apparently Lewis has pulled it off with flying colors… I wonder if the naysayers would like fries with their crow?

To see consumer and editorial reviews or place an order, visit the authors website at: http://www.telephonetroubleshooting.com/. Also available at Amazon.com.