Night Cat Tours Wins 2004 Australian Achiever Award
Night Cat Tours takes out top honours for Excellence In Customer Service.
(PRWEB) July 10, 2004 -- Night Cat Tours has been awarded with a 2004 Australian Achiever Award for Excellence In Customer Service within the category of Travel, Tourism and Accommodation Services.
Australian Achiever has confirmed that the up and coming niche tour operator scored a highly commendable 96.61% for customer service satisfaction.
Now into it's seventh year, the Australian Achiever Awards are an independant, unbiased award system based on assessment ratings from a businesses' own customers - an indication of a well-run business where satisfied customers are a sign that a business is healthy and worthy of praise.
Director of Australian Achiever, Mr Geoff Harwood says that the award system focuses on seven criteria, each scored separately, namely:
- Time-related service
- Addressing customer needs
- Care & Attention
- Value
- Attitude
- Communication and
- Overall perception
The criteria are rated individually in percentage terms, and the final score is an amlgam of these.
Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Delighted with his award, proprietor Mr Stephen Arnerich was quick to point out the importance of the recognition for his young business.
"The award from Australian Achiever will amplify the great word of mouth Night Cat Tours has garnered from the many satisfied patrons who have seen a side to Sydney they never imagined", said Mr Anerich.
He confirmed the award makes for an ideal foundation as Night Cat Tours launches into an exciting phase.
"We work very hard to ensure our patrons take home not just pictures of great scenery, but great memories of the warmth and hospitality Australians are famous for", he said.
"Night Cat Tours strives to ensure we give the best service possible - from the moment the customer sees our website or brochure to the moment the tour finishes", he continued.
Some of the comments received by Australian Achiever by clients of Night Cat Tours Sydney included:
"Extremely professional and polite service. They demonstrate a great depth of experience and knowledge about Sydney".
"A unique service. They bring up unusual facts about Sydney. Very pleasant, friendly and polite staff. They make sure you have fun".
"They take you to places you would never dream of. By far the most fun and best I have ever been on. Extremely professional and a great guy".
"We're very proud of our award", Mr Arnerich added.
For more details contact:
Stephen Arnerich
Night Cat Tours
Ph : 0011 61 1300 551 608
Mob: 0011 61 0410 545 117
Web: www.nightcattours.com
Address:PO Box 713, Bondi Jct., NSW 1355, Australia
Geoff Harwood
Australia Achiever
Ph : 0011 61 03 8503 7763
Web: www.achiever.com.au
Sean McIntyre
Wise Words Information Services
Mob: 0011 61 0413 397 441
Web: www.wisewords.com.au
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