Glen Burnie, MD December 28, 2004 – TeleRep Call Center Receives National Certification

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TeleRep, a mid-sized call center, received certification from The WomenÂ?s Business Enterprise National Council (WBENC).

TeleRep, a mid-sized call center, received certification from The Women's Business Enterprise National Council (WBENC). WBENC provides access to a national standard of certification and information on certified women's businesses to purchasing managers and is the leading advocate for women-owned businesses as suppliers to over 700 national corporations.

"Certification by WBENC is a strong step forward in our efforts to reach corporate America and expand our company's visibility among decision makers in corporate supplier diversity and procurement," said Sandra Olson, TeleRep Owner and President. "Although we've been certified as a Woman Business Enterprise (WBE) through the State of Maryland since 2000, our certification gives us a national presence that many corporate supplier diversity programs require from women owned businesses."

Mrs. Olson started her business in 1976 working from her home using an old switchboard like the one used by Lily Tomlin's "Ernestine", but TeleRep now employs state-of-the-art call center technologies. TeleRep began as a traditional answering service and has grown substantially since 1996 to provide an array of award-winning advanced business processing services. Some of the awards include, Customer Inter@ction's Solutions MVP Quality Award, The Association of TeleServices International Award of Excellence, the awards, 'Top Diversity Owned Businesses in Maryland' and 'Top Small Business in Maryland'.

"Our corporate clients have asked us to provide extended services that would help them focus on their core business. We have consistently adapted to meet their needs. Our growth and service expansion allows us to truly offer total customization to meet today's corporate outsourcing objectives and provide business intelligence that assist customers with optimizing their investment performance."

About Telerep

TeleRep is a professional business-process outsourcing provider with a strong focus on call/contact center services. Operations are located in Glen Burnie, Maryland. Primary services include inbound order processing and customer care applications.

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Joseph Simpkins
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