(PRWEB) January 3, 2005
Ken Smith, Founder & CEO of Digiticians, has been invited to speak at CONNECTIONSÂ: The Digital Home Conference and Showcase, produced by Parks Associates in partnership with CEA.
As CEO of Digiticians, a pioneer in delivering remote, automated managed IT services to home and small business users, Smith has been asked to share his four years of operational experience on the expert panel entitled 'Making the Network Work: The Role of Managed Services'. Moderated by Kurt Scherf, Vice President & Principal Analyst at Parks, the other panelists are Steve Bush of Pure Networks; Inder Gopal of Lemur Networks; Steve Iverson of Streamload; Vivek Pathela of NETGEAR; and Charles Verdict of Jungo Software Technologies.
Home and small business networks are becoming increasingly complex, incorporating multiple PCs, digital networks, and myriad peripheral devices. Once set up these networks are largely invisible to consumers until they stop working. Interruption of Internet service, printing capability, or content sharing will immediately precipitate calls to the ISP. This presents both opportunities and challenges. The panelists will discuss these issues and the potential for remote management of home PCs, networks, virus protection, and other services to reduce customer churn and generate revenue for ISPs.
The emergence of remote managed services for home and small business IT networks is nothing new to Digiticians. Founded in December 2000, the company has been a pioneer in providing innovative solutions direct to end-users and in partnership with leading Internet Service Providers and Multiple Service Operators.
In January 2005 Digiticians will be announcing two major initiatives with two top 10 broadband service providers to deliver an automated PC maintenance managed service using Digiticians' innovative PCCare solution. Providing their ISP partners with a new recurring revenue stream while reducing PC support help desk calls by up to 70%, PCCare will soon be in millions of home PC's nation-wide.
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