(PRWEB) January 9, 2005
Data center personnel spend countless hours backing up, storing tapes, and planning for a disaster; however, few companies are able to successfully test prior to an actual disaster due to limitations and current practices of the major DR Service providers. The problem most often encountered by a user is improper machine configuration and the time required to correct the configuration of that equipment. After learning of customer complaints about failed DR tests, NASA began working on a plan to help their customer base through the DR testing process. Phase one was simply to ensure that the customer specified the correct machine configurations and then follow up to ensure the DR vendor understood those requirements. NASA personnel would also accompany the customer to the DR test site to ensure quick problem resolution. As a maintenance provider, NASA understands that providing maintenance also means being there for the customer during DR testing as well. For this very reason, NASA provides disaster recovery testing for their customers as a function of any maintenance package. Maintenance customers pre-test their DR process at a NASA facility on properly configured equipment using live data thus ensuring if a disaster is declared, equipment configurations, and code levels, have all been validated. John Blanchard, NASA CEO, stated, ÂI have worked with many customers through the years that have packed up and gone to one of the major DR facilities only to return several days later with an incomplete or failed DR test. The majors provide workspace, equipment, rest rooms, coffee, and little else in the way of technical support. NASA provides whatever it takes to make for a successful test in the shortest time frame possible.Â He also noted, ÂThe customers cost is minimal but the benefits derived are enormous for our customers as well as NASA. Our commitment to service does not end during a disaster, in fact that commitment must intensifyÂ
About National Association of System Administrators, Inc.
Headquartered in Crystal Lake, Illinois National Association of System Administrators, Inc. was founded in 1994 with a mission to emerge as the premier provider of IT maintenance related services. The company provides maintenance solution for IBM, Sun, HP, Dell, Compaq, EMC, and StorageTek products, which includes hardware support, disaster recovery testing, operating system software support, hardware reconfiguration, upgrades, co-location services, and disaster recovery hot sites. National Association of System Administrators Inc. provides service throughout the U.S., Canada, Europe, and Latin America. For more information on the company, please visit http://www.nasasupport.com.
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