Customer Complaint Management Software Development Leads to Excellence in Customer Service

Customer complaint management software developers Lynk Software have released an exciting updated version of their highly successful product Everest: Customer Focused Quality.

Scottsdale, AZ (PRWEB) January 11, 2005 --- Customer complaint management software developers Lynk Software have released a new improved version of their highly successful product Everest: Customer Focused Quality. The customer service and complaint management software, already used by many of the nations largest organizations including Nokia, Honeywell, and WestFarm Foods, features several notable enhancements to help companies of all sizes improve their customer relationships.

Everest has always been known for its reliability and the effective way that customer information is organized." stated CEO and founder of Lynk Software, Roy Kingsley. This new version is exciting in that it maintains the ease of use and adds some excellent features that will make our customers lives much easier and also improve their levels of customer service."

The food processing industry is particularly excited about the softwares ability to identify what they term repeat offenders." These are consumers who make repetitive complaints with varied personal information for the sole purpose of receiving product replacements. Everest can now identify a repeat offender quickly by clicking on the 'duplicate account button. Here, the customer service agent will see matches of the name, address or phone number and handle the duplication appropriately.

This feature alone will save consumer based organizations valuable time and money lost each year due to repeat offenders. In the past, all the customer would need to do is give a different name or address each time to receive new product.

The latest version of Everest also offers expanded options for interfacing with existing business applications such as SAP, Great Plains and others. This integration capability allows users to automatically synchronize customer and product information resulting in a higher quality of information management.

A scanning feature has also been added to the list of options that Everest now offers. This feature allows users to scan letters and other documents received from customers for easy storage and retrieval. The food processing industry and hospitals are among organizations that scan letters into their database as part of the complaint information.

About Lynk Software:
Lynk Software is an industry leader in the field of customer complaint management and customer service software. Their flagship product Everest: Customer Focused Quality is used by some of the nations largest organizations. Lynk Software was founded in 1970 and has been on the cutting edge of business software development. For more information on Lynk Software and its Everest product, visit www.lynksoftware.com or call (480) 998-1933.

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