LiveTime Service Desk Applications Now Available for Novell NetWare 6.5

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LiveTime Software ships NetWare 6.5-compatible version of its flagship J2EE Help Desk and Support Desk applications

LiveTime Software, developer of leading J2EE Service Desk applications, today announced LiveTime Support and LiveTime Help Desk have been Novell (Nasdaq: NOVL) “YES CERTIFIED” on Novell NetWare 6.5. NetWare users will now be able to deploy and run the highly scalable web-based applications previously only available to customers running Linux/Solaris/MacOS and Windows operating systems.

Novell’s continued support for open-source technologies such as Apache Web server, Jakarta Tomcat and MySQL database makes it an ideal platform for deploying LiveTime Support and LiveTime Help Desk. “Novell is clearly committed to supporting open standards based services, including Linux,” said Dr George Vossos, Chief Technology Officer of LiveTime Software. “We view the current release of NetWare 6.5 as a solid platform for deploying our scalable web-based applications, and a clear indication that Novell is truly listening to the needs of customers for a better performing and scalable J2EE infrastructure.”

“This certification will help NetWare users implement a quality support solution for either internal or external customers within their environment,” said Rick Fowler, NetWare product line manager for Novell. “The technical strength of NetWare ensures scalability and reliability, and this release from LiveTime will certainly enhance our customers' ability to manage and improve their interactions with their customers.”

The LiveTime solutions can be deployed and configured in a NetWare environment within a matter of hours, and incorporate service level management, knowledge base, client portal, management reporting, escalation and notification engine. LiveTime has been optimized in this release for optimum performance on both NetWare and Linux. “We at LiveTime fully support Novell’s efforts to provide customers with choice and an easy migration path from NetWare to Linux,” continued Vossos. “We expect our customers to continue to take advantage of refinements expected in the forthcoming Novell Open Enterprise Server release, due early in 2005.”

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

Media Relations contacts:

USA: Bill Gram Reefer

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows

Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.

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